The Mental Health Foundation and Empowerment Matters are looking for your views on the provision of NHS Complaints Advocacy Services.

From 1st April 2013, commissioning of NHS Complaints Advocacy Services became the responsibility of Local Authorities to meet the needs of their local populations.

Presently, no compulsory national standards govern provision of NHS Complaints Advocacy Services.

The Mental Health Foundation, the leading UK mental health research policy and service improvement charity, in partnership with Empowerment Matters, a social enterprise with extensive experience in advocacy, have been asked to carry out a timely review of NHS Complaints Advocacy Services by the Department of Health (DH).

The purpose of this review is to identify positive measures and practices that can be implemented across (local and national partners) to help NHS Complaints Advocacy Services maximise their impact and effectiveness.

The Mental Health Foundation and Empowerment Matters, wish to measure the impact and effectiveness of current NHS Complaints Advocacy Services and identify factors, both internal and external, that may influence its effectiveness.

We are keen to find out the views from stakeholders across the spectrum of commissioning and provision of these services; this includes staff working in Healthwatches, advocacy providers, commissioners, and referrers to these services.

The timescale for this piece of work is very short with the final report being delivered to the DH on 1st April 2015. We would be very grateful if you would take the time to share your experiences for this project by the 23rd March 2015.

For further information on this review, contact Acting Senior Research Officer, Lauren Chakkalackal at or on 0207 803 1187.

We thank you in advance for your time.

Question Title

* 1. Your contact details

Question Title

* 2. Which service model(s)* is used to commission your organisation to provide NHS Complaints Advocacy Services?

What are the advantages/disadvantages for using this/these model(s)?

What in your view is the best commissioning model?

Service model(s) for information:
*commissioned locally from an existing third sector or private organisation (independent model)
*commissioned through local Healthwatch who may act as the provider or sub contract the service
*commissioned from existing wider advocacy providers to fit with wider provision of advocacy services in a local authority (integrated model)