EXIT

Customer Satisfaction Survey

Question Title

How long have you been a BioLamina customer?

I haven't made a purchase yet

Less than six months

Six months to a year

1 - 2 years

3 or more years

I buy BioLamina products from another company

Question Title

Do you find our website useful?

Not at all useful

Very useful

N/A

Not at all useful

Very useful

N/A

Question Title

Do you find our newsletter useful?

Not at all useful

Very useful

N/A

Not at all useful

Very useful

N/A

Question Title

Do you find it easy to contact us?

Hard to find contact details

Easy to find contact details

N/A

Hard to find contact details

Easy to find contact details

N/A

Question Title

How do you experience the customer support response time?

Very slow

Very quick

N/A

Very slow

Very quick

N/A

Question Title

How satisfied are you with the sales support you have received?

Not at all satisfied

Very satisfied

N/A

Not at all satisfied

Very satisfied

N/A

Question Title

How do you experience the shipping time?

Very slow

Very quick

N/A

Very slow

Very quick

N/A

Question Title

Overall, how is your customer experience?

Poor

Excellent

Poor

Excellent

Comment your rating

Question Title

How can we improve your purchasing process?

Question Title

How would you rate our products?

Poor

Excellent

N/A

Poor

Excellent

N/A

Question Title

Which of the following words would you use to describe our products? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Unreliable

Poor quality

Ineffective

Impractical

Overpriced

Other (please specify)

Question Title

How likely are you to purchase any of our products again?

Not at all likely

Extremely likely

N/A

Not at all likely

Extremely likely

N/A

Question Title

Overall, how satisfied or dissatisfied are you with BioLamina?

Very dissatisfied

Very satisfied

N/A

Very dissatisfied

Very satisfied

N/A

Question Title

How likely is it that you would recommend BioLamina to a friend or colleague?

Not likely

Extremely likely

Not likely

Extremely likely

Question Title

In which region are you currently active?

North America

Europe

Asia

Trans-Tasman relations

Other

Customer Satisfaction Survey

Question Title

How long have you been a BioLamina customer?

Question Title

Do you find our website useful?

Question Title

Do you find our newsletter useful?

Question Title

Do you find it easy to contact us?

Question Title

How do you experience the customer support response time?

Question Title

How satisfied are you with the sales support you have received?

Question Title

How do you experience the shipping time?

Question Title

Overall, how is your customer experience?

Question Title

How can we improve your purchasing process?

Question Title

How would you rate our products?

Question Title

Which of the following words would you use to describe our products? Select all that apply.

Question Title

How likely are you to purchase any of our products again?

Question Title

Overall, how satisfied or dissatisfied are you with BioLamina?

Question Title

How likely is it that you would recommend BioLamina to a friend or colleague?

Question Title

In which region are you currently active?

Question Title

Do you have any other comments or feedback to help us improve?

Question Title

What are you using our products for (your research focus)?