Your opinion is important to us!

On April 20, the City shared concept plans for a new City Hall and repurposing of existing City facilities (including the current City Hall) that will make it easier for the public to access services, save money and improve the efficiency of City staff. The plan also calls for increased focus on customer service. In an effort to provide improved customer service experiences with the City that are more accountable, responsive and efficient, we need YOUR help.

Please complete the quick survey below detailing your experience with the City and how we can better serve you.

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* 1. Think about your most recent interaction with the City of Brantford and briefly describe the experience.

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* 2. How would you rate the level of satisfaction with your experience? 
1 = Very Unsatisfied and 10 = Very Satisfied

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Rate your Satisfaction

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* 3. What would the City of Brantford need to do to improve this customer interaction?

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* 4. How often do you interact with the City?

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* 5. What is your preferred method of interacting with the City to obtain services?

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* 6. Do you have any suggestions for improvement or additional comments on how we can improve front line customer services at Brantford City Hall?

Thank you for your input. We sincerely appreciate your feedback.

City of Brantford Accommodations Strategy.

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