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Royal Cornwall Hospitals NHS Trust FOI Applicant Feedback Survey
1.
Freedom of Information Request Reference No. (FOI Ref ...) (Optional)
2.
Which best describes the purpose of your request for information?
Business/Commercial
Media enquiry
Personal interest
Academic
Political
Other
Prefer not to say
3.
How would you assess the quality of service provided?
Very good
Good
Satisfactory
Poor
Very poor
Please give reasons for your answer (optional):
4.
To what extent did our response answer your query?
Above expectations
Fully
Partially
Not at all
5.
Was the response easy to understand?
Yes
Partially
No
N/A
Please give reasons for your answer (optional):
6.
If any information was withheld, were you informed of the reason why and which exemption(s) under the FOI Act had been applied?
Yes
No
N/A
7.
If any information was withheld, did our response include information on how to request a review or complain to the Trust and the Information Commissioner?
Yes
No
N/A
8.
Did you receive a response within the 20 working days deadline?
Yes
No
I Don't Know
If you answered 'no' were you advised about the delay and kept informed of progress?
9.
Did you try to find the information first on our website?
Yes
No
10.
If you answered 'yes' to Question 9, how easy was it to find the information that you were looking for?
Very easy
Easy
Difficult
Very difficult
I could not find the information I was looking for
N/A
11.
Is there anything more that we could have done to improve the way that we dealt with your request? (Optional)