Office of Internal Affairs Survey

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* 1. How did you find about the Office of Internal Affairs (OIA) for Department of Family and Protective Services (DFPS)?

DFPS public website

Internet search

Referred by DFPS staff

Referred by another agency

Marketing materials such as pens, posters or other materials or formats

Other (please specify)

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* 2. Did you find it easy to contact OIA to address your complaints/concerns?

Yes

No. Please provide a brief explanation as to how it was difficult to contact OIA.

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* 3. Which method do you prefer to contact OIA to submit complaints/concerns?

Calling the OIA phone number (1-800-720-7777)

Submitting an email to the OIA email box (internalaffairs@dfps.texas.gov)

Submitting a letter via regular mail (P.O. Box 149030 Austin, TX 78714-9030)

Submitting a letter via fax (512-339-5892)

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* 4. Are you aware that you can contact the OIA toll free hotline outside of business hours and leave a message? One of our OIA associates will return your call within one business day

Yes

No

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* 5. Do you have any suggestions on how OIA can better serve the public?

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* 6. Do you have any suggestions on how OIA can get more exposure for consumers awareness?