2015 - 2016 Junior Staff Pre Test Question Title * 1. Member Number? XXXXXX Question Title * 2. First and Last Name Question Title * 3. Which Club Do You Attend? Marjorie S. Fisher Boys & Girls Club (20) Neil S. Hirsch Family Boys & Girls Club (30) Max M. Fisher Boys & Girls Club (40) Naoma Donnelley Haggin Boys & Girls Club (50) Belle Glade Teen Center (60) Florence De George Boys & Girls Club (70) Boys & Girls Club of Boca Raton (80) Select ONE answer for each of the following questions. Question Title * 4. Which one of the following is a job or career in the social services or helping professions? Janitor Pilot Mechanic Social Worker Question Title * 5. Things to take to a job interview are: resume, proof of citizenship, chewing gum driver’s license or high school ID, achievement awards your best friend or a family member all of the above Question Title * 6. Which of the following is a leadership styles: Self-Rule/ Autocratic People Rule/ Democratic Hands off/ Laissez-Faire All of the above Question Title * 7. Which of the following is the correct way to provide customer service over the phone: She hasn’t come in yet She doesn’t want to be disturbed She is unavailable at the moment. Would you like to leave a message on her voicemail I don’t know where she is Question Title * 8. The following is proper workplace etiquette except: Identify yourself to anyone you phone on business It is polite to converse with business associates about their health You shouldn’t eat in someone’s office without asking permission When introducing a person outside your company to a co-worker, introduce the visitor first Question Title * 9. The following are examples of community services except: Being paid to tutor youth Serve as mentor to younger children in the Club Assist with Power Hour activities Seek volunteer opportunities in different areas of the Club Question Title * 10. You should come dress in your favorite pair of jeans when interviewed. True False Question Title * 11. It is ok to come to work 2 minutes pass your scheduled work time. True False Done