Redding Rancheria Tribal Health System Survey

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* 1. Which health facility do you visit regularly?

Redding Rancheria Tribal Health Center

Churn Creek Healthcare

Central Valley Healthcare

Redding Rancheria Trinity Health Center

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* 2. Where you able to make an appointment that was convenient for you?

Yes

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* 3. Did you receive an appointment reminder?

Yes

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* 4. How was the appointment for your most recent visit made?

I dint't have an appointment

I called and set it up

I set it up at my last visit

I emailed and set it up

Other (please specify)

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* 5. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the following?

	Poor	Fair	Good	Very Good	Excellent
The length of time it took between making your appointment and the visit you just had	The length of time it took between making your appointment and the visit you just had Poor	The length of time it took between making your appointment and the visit you just had Fair	The length of time it took between making your appointment and the visit you just had Good	The length of time it took between making your appointment and the visit you just had Very Good	The length of time it took between making your appointment and the visit you just had Excellent
You overall experience accessing the clinic	You overall experience accessing the clinic Poor	You overall experience accessing the clinic Fair	You overall experience accessing the clinic Good	You overall experience accessing the clinic Very Good	You overall experience accessing the clinic Excellent

Section 2: Waiting at the clinic

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* 6. On a scale of poor to excellent, how would you rate the following?

	Poor	Fair	Good	Very Good	Excellent
The length of the time you had to wait in the reception/waiting area	The length of the time you had to wait in the reception/waiting area Poor	The length of the time you had to wait in the reception/waiting area Fair	The length of the time you had to wait in the reception/waiting area Good	The length of the time you had to wait in the reception/waiting area Very Good	The length of the time you had to wait in the reception/waiting area Excellent
Your overall experience with our reception staff	Your overall experience with our reception staff Poor	Your overall experience with our reception staff Fair	Your overall experience with our reception staff Good	Your overall experience with our reception staff Very Good	Your overall experience with our reception staff Excellent
The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit	The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit Poor	The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit Fair	The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit Good	The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit Very Good	The length of time you had to wait in the examination room before you spoke with the health care provider about the reason for your visit Excellent

Your overall experience with your most recent visit

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* 7. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the following?

	Poor	Fair	Good	Very Good	Excellent
The overall cleanliness of the clinic	The overall cleanliness of the clinic Poor	The overall cleanliness of the clinic Fair	The overall cleanliness of the clinic Good	The overall cleanliness of the clinic Very Good	The overall cleanliness of the clinic Excellent
The overall physical comfort of the clinic	The overall physical comfort of the clinic Poor	The overall physical comfort of the clinic Fair	The overall physical comfort of the clinic Good	The overall physical comfort of the clinic Very Good	The overall physical comfort of the clinic Excellent
The availability of the physician	The availability of the physician Poor	The availability of the physician Fair	The availability of the physician Good	The availability of the physician Very Good	The availability of the physician Excellent
Your confidence in the health care provider(s) you saw during the visit	Your confidence in the health care provider(s) you saw during the visit Poor	Your confidence in the health care provider(s) you saw during the visit Fair	Your confidence in the health care provider(s) you saw during the visit Good	Your confidence in the health care provider(s) you saw during the visit Very Good	Your confidence in the health care provider(s) you saw during the visit Excellent

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* 8. The last time when you needed medical care in the evening or on a weekend, how easy was it to get care without going to the emergency department?

Not Applicable

Somewhat easy

Very easy

Somewhat difficult

Very difficult

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* 9. How long have you been visiting us for your health care?

Less than six months

Between six months and a year

Between one and three years

Between three and five years

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* 10. Would you recommend our services to your family or friends?

Definitely Yes

Probably Yes

Definitely No

Probably No

Redding Rancheria Tribal Health System

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* 1. Which health facility do you visit regularly?

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* 2. Where you able to make an appointment that was convenient for you?

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* 3. Did you receive an appointment reminder?

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* 4. How was the appointment for your most recent visit made?

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* 5. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the following?

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* 6. On a scale of poor to excellent, how would you rate the following?

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* 7. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the following?

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* 8. The last time when you needed medical care in the evening or on a weekend, how easy was it to get care without going to the emergency department?

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* 9. How long have you been visiting us for your health care?

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* 10. Would you recommend our services to your family or friends?

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* 11. Thinking of overall experience with Redding Rancheria Health System, what are two things that you think could be improved?