Skip to content

PCA Satisfaction Survey

PSW Survey

The Spinal Injuries Association would like your feedback. This information will be used to develop future programs and initiatives to support you in the workplace. The survey will take approximately 10 minutes to complete. All information will be kept confidential. If you provide your name you will go into into the draw to win a $250 Coles/Myer voucher if you get your survey back prior to 15 April 2010.
1.Firstly, how long have you been employed with the Association?(Required.)
2.Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work.(Required.)
1. Extremely poor - would never recommend to anyone
2.
3.
4.
5.
6.
7.
8.
9.
10. Exceptional - would recommend to anyone and everyone
Overall how would you rate the Association?
3.If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?
(Required.)
4.If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?(Required.)
5.Thinking about the way the Association supports and communicates with you, please rate the following:(Required.)
Strongly Agree
Agree
Somewhat Disagree
Strongly Disagree
I feel supported by the Association.
I feel supported by my Client Service Officer.
I feel supported by my client.
I am kept updated and informed by the Association.
I am kept updated and informed by my Client Service Officer.
6.TRAINING AND DEVELOPMENT

Overall, rate the Association's commitment to training and development out of 10.
1. Extremely Poor - would never recommend to anyone
2.
3.
4.
5.
6.
7.
8.
9.
10. Exceptional - would recommend to anyone and everyone
Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)?
7.Thinking about the way the Association supports training and development, can you please rate the following:(Required.)
Strongly Agree
Agree
Somewhat Disagree
Strongly Disagree
The content of the induction program helped me to be prepared for supporting the client.
I think the refresher course gives me a good update on what I need to know.
I have been able to attend other training sessions provided by the Spinal Injuries Association.
Training helps me to build my skills and knowledge.
Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients.
8.What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.(Required.)
9.Thinking about the way you learn best, please answer the following questions:(Required.)
Strongly Agree
Agree
Somewhat Disagree
Strongly Disagree
I learn by being hands on and being shown how to do things.
I like to learn in a classroom with time to practice.
I like to learn through reading and gathering information.
I like to learn using the computer through on-line learning.
10.INDUCTION TO THE ASSOCIATION

Induction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association.(Required.)
Extremely Poor - was not trained at all
Poor - trained however it was not very good
Okay - but still did not feel confident
Great - felt prepared
Fantastic - I had everything I needed and was able to apply
N/A Have not attended any induction training
Overall the induction was:
11.If you haven’t attended an induction at the Spinal Injuries Association, it was because:
Strongly Agree
Agree
Somewhat Disagree
Strongly Disagree
The course venue is too far away for me to attend the training.
I didn’t have time to attend training.
I learned what I needed to know from my client/s.
Training is not that important in what I am assisting my client/s with.
12.Please use this space to provide any feedback, suggestions or ideas that you have to improve how the Association supports you in the workplace.
13.If you would like to go into the draw for the $250 Coles/Myer gift voucher, please provide your name below. Please note: all information and feedback provided will be kept confidential.
Thank you for taking the time to complete the survey. Your information, feedback and ideas are important to us. We will be using this information to identify opportunities to grow and improve Personal Support Plus for both Personal Care Assistants and clients.
14.How effectively were your skills put to use at this company?