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1. In your most recent customer service experience, how did you contact Admissions?

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2. About how long did you have to wait before speaking to a representative?

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3. Did the counselor (select all that apply)

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4. Sufficient information was available on the website to assist me with what I need to know to apply for admission.

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5. About how long did it take to get a decision once your file was complete?

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6. How many times did you have to contact us before a decision was made?

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7. Overall, how satisfied are you with the customer service experience with Admissions?

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8. How professional is the staff?

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9. How convenient is our phone system to use?

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10. Compared to our competitors, is our service quality better, worse, or about the same?

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11. How responsive is Admissions?

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12. How well do the Admission representatives at FAMU answer your questions?

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13. Overall, are you satisfied with the service at Admissions, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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14. If you chose another instituion to attend, which institution will it be and why?

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15. Additional comments about your experience with the Undergraduate Admissions Office.

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