Guided Tour Evaluation

Thank you for touring The Basilica of Saint Mary.

As we constantly strive to provide a quality experience for those visiting The Basilica of Saint Mary, whether it is to tour or to worship, feedback of your experience is very helpful. I’d ask that you fill out this tour evaluation so that we can acknowledge the good work that is done in this ministry as well as make improvements for other’s experience when touring.

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* 1. How did you contact The Basilica?

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* 2. On a scale from 1 (strongly disagree) to 4 (strongly agree) please rate experience in setting up your guided tour.

  Strongly Disagree Disagree Neither Disagree or Agree Agree Strongly Agree N/A
Connected to the appropriate staff
Staff member was clear on how tours are scheduled
Staff adequately describe tour policies
Web form was easy to locate on mary.org
Web form was easy to complete and submit
I was contacted by staff within two days of form submission
Information confirming my tour was clear and helpful

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* 3. What ways do you suggest we can improve the process of scheduling tours?

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* 4. On a scale from 1 (strongly disagree) to 4 (strongly agree), please rate your experience during your guided tour.

  Strongly Disagree Disagree Neither Disagree or Agree Agree Strongly Agree N/A
Docent gave his/her name and was welcoming and hospitable.
Docent was knowledgeable and well-spoken about Basilica architecture.
Docent was knowledgeable and well-spoken about Basilica history.
Docent was knowledgeable and well-spoken about the Catholic faith.
I felt my tour of The Basilica was thorough.
The length of my tour was appropriate.
Members of my group had mobility concerns that were warmly accommodated.

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* 5. What more would you have like to have learned about The Basilica?

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* 6. What did you find to be the most interesting/fascinating/beautiful element of The Basilica?

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* 7. Would you be interested in helping to preserve our beautiful Basilica by receiving information about The Basilica Landmark?

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* 8. Contact Information

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* 9. What areas would you like to have visited that were not available?

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* 10. If you marked Gift Shop, what item(s), would you like to purchase?

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