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* 1. What type of on-going customer service training does your agency offer to staff?

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* 2. If customer service trainings were offered by SEMCA, covering a mix of both skills and content, whom would you send?

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* 3. Which format of customer services training do you prefer, if both are available?

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* 4. Would you prefer for staff to be trained with others at their AJC, or cross-teams?

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* 5. How frequently do you offer training you described in question # 1?

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* 6. Do you offer trainings about conflict resolution or de-escalation of conflict routinely?

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* 7. If not, do you feel these trainings would be valuable?

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* 8. Who from your team typically participates in these trainings?

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* 9. What is the best time of the year do you think is best for team trainings?

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* 10. What is the best time of the day do you think is best for team trainings?

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* 11. Please, check the training topics you would most like to see covered in a customer services type training.
Check all that apply

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* 12. Please share any other considerations you want to know as we plan this training

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* 13. Let us know your suggestions about trainers

0 of 13 answered
 

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