Exit Office of Learning Services Survey 1. Default View Question Title * 1. Please rate the customer service you have received from the Office of Learning Services regarding the following: Excellent Good Average Marginal Poor N/A Professionalism Professionalism Excellent Professionalism Good Professionalism Average Professionalism Marginal Professionalism Poor Professionalism N/A Customer Service Customer Service Excellent Customer Service Good Customer Service Average Customer Service Marginal Customer Service Poor Customer Service N/A Courtesy of Staff Courtesy of Staff Excellent Courtesy of Staff Good Courtesy of Staff Average Courtesy of Staff Marginal Courtesy of Staff Poor Courtesy of Staff N/A Willingness to Help Willingness to Help Excellent Willingness to Help Good Willingness to Help Average Willingness to Help Marginal Willingness to Help Poor Willingness to Help N/A Phone Manner Phone Manner Excellent Phone Manner Good Phone Manner Average Phone Manner Marginal Phone Manner Poor Phone Manner N/A Promptness of Assistance Promptness of Assistance Excellent Promptness of Assistance Good Promptness of Assistance Average Promptness of Assistance Marginal Promptness of Assistance Poor Promptness of Assistance N/A Advocacy with Faculty Advocacy with Faculty Excellent Advocacy with Faculty Good Advocacy with Faculty Average Advocacy with Faculty Marginal Advocacy with Faculty Poor Advocacy with Faculty N/A Coaching Coaching Excellent Coaching Good Coaching Average Coaching Marginal Coaching Poor Coaching N/A Out of Class Testing Out of Class Testing Excellent Out of Class Testing Good Out of Class Testing Average Out of Class Testing Marginal Out of Class Testing Poor Out of Class Testing N/A Comments Question Title * 2. If you have previously sought assistance for a disability issue, please rate the quality of that assistance regarding the following: Excellent Good Average Marginal Poor N/A Promptness Promptness Excellent Promptness Good Promptness Average Promptness Marginal Promptness Poor Promptness N/A Courtesy Courtesy Excellent Courtesy Good Courtesy Average Courtesy Marginal Courtesy Poor Courtesy N/A Helpfulness Helpfulness Excellent Helpfulness Good Helpfulness Average Helpfulness Marginal Helpfulness Poor Helpfulness N/A Problem Resolution Problem Resolution Excellent Problem Resolution Good Problem Resolution Average Problem Resolution Marginal Problem Resolution Poor Problem Resolution N/A Overall Quality Overall Quality Excellent Overall Quality Good Overall Quality Average Overall Quality Marginal Overall Quality Poor Overall Quality N/A Comments Question Title * 3. Please rate the confirmation letters you receive outlining your accommodations. Excellent Good Average Marginal Poor N/A Information Information Excellent Information Good Information Average Information Marginal Information Poor Information N/A Clarity Clarity Excellent Clarity Good Clarity Average Clarity Marginal Clarity Poor Clarity N/A Timeliness Timeliness Excellent Timeliness Good Timeliness Average Timeliness Marginal Timeliness Poor Timeliness N/A Overall Quality Overall Quality Excellent Overall Quality Good Overall Quality Average Overall Quality Marginal Overall Quality Poor Overall Quality N/A Comments Question Title * 4. Please rate the quality of the services provided by the Office of Learning Services. Excellent Good Average Marginal Poor Unknown Student Assistance Student Assistance Excellent Student Assistance Good Student Assistance Average Student Assistance Marginal Student Assistance Poor Student Assistance Unknown Consultation & Collaboration with Faculty/Staff Consultation & Collaboration with Faculty/Staff Excellent Consultation & Collaboration with Faculty/Staff Good Consultation & Collaboration with Faculty/Staff Average Consultation & Collaboration with Faculty/Staff Marginal Consultation & Collaboration with Faculty/Staff Poor Consultation & Collaboration with Faculty/Staff Unknown Distraction-free testing Distraction-free testing Excellent Distraction-free testing Good Distraction-free testing Average Distraction-free testing Marginal Distraction-free testing Poor Distraction-free testing Unknown Note-takers Note-takers Excellent Note-takers Good Note-takers Average Note-takers Marginal Note-takers Poor Note-takers Unknown Workshops Workshops Excellent Workshops Good Workshops Average Workshops Marginal Workshops Poor Workshops Unknown Assistive Technology Assistive Technology Excellent Assistive Technology Good Assistive Technology Average Assistive Technology Marginal Assistive Technology Poor Assistive Technology Unknown Overall Quality Overall Quality Excellent Overall Quality Good Overall Quality Average Overall Quality Marginal Overall Quality Poor Overall Quality Unknown Comments Question Title * 5. Has primary online learning affected your academic performance? Yes No If yes, (please specify) Question Title * 6. What tools are you using to help you with online learning? Kurzweil 3000 Proctored Exams through Zoom Coaching with a Graduate Assistant through Zoom Online tutoring with Smarthinking Individual Tutoring through Zoom Drop-in Group Tutoring through Zoom Online Academic Skill Workshops Face-to-Face Academic Skills Workshops through Zoom Other (please specify) None of the above Question Title * 7. Can the Office of Learning Services Assist you during Online Instruction? Yes No If yes, (please specify) Question Title * 8. Do you have Additional Comments about Our Services. Yes No If yes, (please specify) Done