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1. General

Welcome to the Sunrise ICt Customer Satisfaction Survey. We would like your help in evaluating our ICt (Information and Communications technologies) support services by taking a few moments to complete this survey. Please be assured that your responses will be completely anonymous.

If you contacted IT for support more than one time during the past 12 months, your answers should reflect your overall perceptions of service during the past 12 months.

Your answers and comments are appreciated and will help us to learn about what we are doing well and what we need to do better.

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* 1. In which school or site are you primarily located?

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* 2. How important is ICt to you in doing your job?

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* 3. Overall, how would you characterize your level of satisfaction with ICt services at Sunrise School Division?

Please rate your level of agreement with the following statements:

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* 4. I feel that the computers provided by ICt meet my needs effectively.

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* 5. I feel that the communications technologies (phones, cell phone, blackberry, etc.) ICt provides meets my needs effectively.

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* 6. I feel that the software provided by ICt meets my needs effectively.

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* 7. I feel that the training provided by ICt meets my needs effectively.

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