Kindly mark (X) in the related box

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* 1. BUSINESS LOCATION

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* 2. CUSTOMER'S ORGANIZATION

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* 3. THE NATURE OF BUSINESS AT JPA

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* 4. FREQUENCY OF DEALING (AVERAGE IN A MONTH)

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* 5. MEDIUM OF COMMUNICATION WHEN DEALING WITH LPJ

PLEASE MARK (X) USING THE SCALE GIVEN BELOW :
[ 1 ] Unsatisfactory
[ 2 ] Satisfactory
[ 3 ] Moderate
[ 4 ] Good
[ 5 ] Excellent

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* 6. A . SERVICES

  1 2 3 4 5
Friendly
Politeness
Facilitation of business
Skillful and efficient
Provide accurate information
Quick & responsive

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* 7. B . ENVIRONMENT

  1 2 3 4 5
The office's environment
Comfort Level
Waiting area (comfortable)
Discussion / meeting room (comfortable/sufficient facility)

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* 8. C . RESPONSE TIME

  1 2 3 4 5
Providing of information
Waiting time (fast)

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* 9. SUGGESTIONS TO FURTHER IMPROVE THE SERVICES PROVIDED BY JPA

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* 10. CUSTOMER'S INFORMATION (OPTIONAL)

Johor Port Authority would like to thank you for your kind cooperation & feedback

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