We would like to have some feedback from you about your recent contact with our Office, the Samaritan Ministry of Greater Washington, D.C. SMGW), at 1345 U. Street, S.E., Washington, D.C., 20020.

Your comments could help us improve our ability to assist community members in providing for proper burials of loved ones.

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* 1. How would you describe your overall experience in your interactions with SMGW?

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* 2. What was the level of satisfaction you felt with the assistance provided by SMGW?

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* 3. Did the SMGW employee with whom you spoke describe clearly the information or documents you would need to provide in order to for eligibility for burial assistance to be determined?

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* 4. Was the SMGW employee helpful in explaining how/ from where you would be able to obtain the needed information or documents?

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* 5. Did you have any difficulty obtaining the documents and/or information you needed? If so, please describe the problems you encountered.

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* 6. Did SMGW provide you assistance in overcoming any difficulties or problems you encountered in your effort to obtain the needed information? If so, please describe the assistance we provided.

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* 7. In your view, was the process of finding assistance for the burial of your loved one a stressful or difficult one? If so, please describe the difficult or stressful part(s) of the process?

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* 8. Is there anything that you believe would have made the process of finding assistance for the burial of your loved one easier, or less stressful? Please describe.

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