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Transportation Agency Background

Thank you for completing this questionnaire. The information you provide will be used to develop an inventory of transportation resources available to Minnesota citizens. Please take approximately 20 minutes to provide detailed information on your agency's transportation service.

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* 1. Contact Information

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* 2. What best describes your agency?

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* 3. Your agency is primarily a...?

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* 4. What population does your agency serve? Check all that apply

Transportation Services

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* 5. If your agency operates transportation, what are the hours of service? If no service is offered on some days, leave that day blank. If your agency does not operate transportation, insert N/A.

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* 6. Please list the CITIES, TOWNS, or TOWNSHIPS where you PICK UP passengers.

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* 7. Please list  the CITIES, TOWNS, or TOWNSHIPS where you DROP OFF passengers. (This may include the same locations listed above as locations where you pick up passengers.)

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* 8. How many clients do you serve at your facility?

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* 9. Do you provide client services beyond transportation? If so, fill out the information below:

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* 10. On average, how much do passengers pay for one ride on your transportation service? (Fare for a single ride)

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* 11. How far in advance must a passenger schedule a trip? Check all that apply.

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* 12. How are your trips scheduled?

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* 13. What type of service does your agency provide? Check all that apply.

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* 14. What level of service does your agency provide to passengers? Check all that apply.

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* 15. Are there any eligibility requirements for using your agency's transportation services? Check all that apply.

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* 16. If you checked any responses in Question 16, please describe the process for qualification to receive rides from your agency.

Vehicles

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* 17. If your agency owns or leases vehicles, how many do you own or lease within each vehicle category? If your agency does not own or lease vehicles, skip this question.

  Total Owned Total Leased Total Lift-Equipped Total STS-certified
Sedans/Station Wagons
Minivans
Small bus/vans (<10 passengers)
Medium bus (11-20 passengers)
Large bus (20+ passengers)
Large heavy duty bus (20+ passenger)

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* 18. If your agency shares vehicles with other agencies, hwo many do you share and what is the passenger capacity within each vehicle category? If your agency does not share vehicles, skip this question

  Total Shared Total Life-Equipped Total STS-certified
Sedans/Station Wagons
Minivans
Small bus/vans (<10 passengers)
Medium bus (11-20 passengers)
Large bus (20+ passengers)
Large heavy duty bus (20+ passengers

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* 19. If your agency shares vehicles with other agencies, with whom does your agency share vehicles and for what purpose? Please describe your vehicle sharing arrangement. If your agency does not share vehicles, skip this question.

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* 20. How many personal vehicles does your organization's staff use to transport people? If your agency does not transport passengers in personal vehicles, skip this question.

  Total Vehicles Total Lift-Equipped Total STS-certified
Sedans/Station Wagons
Minivans
Small bus/vans (<10 passengers)

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* 21. Additional Vehicle Information: Make, Model, Year, VIN#, Capacity/Wheelchair Capacity, Days of the Week in Service, Service Hours, Program Assigned to, Service Area

Passengers

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* 22. For what types of passenger needs does your agency provide accommodation? Check all that apply

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* 23. What percentage (%) of your passengers require assistance getting on or off your vehicles?

Coordination

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* 24. What other organizations do you coordinate with to provide transportation services? Check all that apply.

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* 25. Please describe the coordination that takes place between your agency and each agency category checked above.

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* 26. What issues have you encountered in coordinating or attempting to coordinate transportation services? RANK these barriers in order of greatest concern. (1=Highest Concern, 9=Lowest Concern)

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* 27. Have you encountered other issues not specified above? Please describe

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* 28. Who is your vendor for commercial vehicle insurance?

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* 29. What changes are most needed to improve transportation coordination in your service area?

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* 30. What are the top three destinations you provide transportation to, in terms of number of trips provided?

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* 31. How are the transportation services you provide funded? (Select all that apply)

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* 32. Which of the following are the most significant barriers to providing your transportation service? (Select all that apply)

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* 33. If your agency or organization has reduced or eliminated service in response to COVID-19, when do you anticipate that your service will return to pre-pandemic levels (similar span of service, service area or number of routes, etc.?)

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* 34. Thinking primarily about the populations your agency or organization serves, what will be the most significant unmet transportation needs following the COVID-19 pandemic? This could be geographical areas without sufficient services, population groups that are underserved, types of service that are not provided, days and times when services is needed but not available, etc.

Thank you for completing this questionnaire! 

Questionnaire results will be analyzed in a regional Local Human Service Transit Coordination Plan. The purpose of this plan is to identify strategies for improved coordination of publicly and privately funded transportation resources in this region. For more information on transit coordination in Minnesota, visit www.coordinatemntransit.org
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