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* 1. How easy was getting through to this GP Surgery by phone?

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* 2. How helpful was the receptionsts?

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* 3. How satisfied are you with the general practice appointment times available?

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* 4. Were you offered a choice of appointment when you last tried to make an appointment?

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* 5. How would you discribe your experience of making an appointment?

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* 6. Was the healthcare professional you spoke to good at litening to you and treated you with care and concern during your last appointment?

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* 7. Did you have trust and confidence in the healthcare professional you spoke to during your last appointment?

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* 8. Did you feel that the healthcare professional recognised and understood any mental health needs during your last consultation? 

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* 9. How would you describe your overall experience? Please provide additional feedback in the box below

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* 10. To help improve our services would you like to join Patient Participation Group? If so, please contact us

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