WHC Patient Feedback

Question Title

* 1. How easy was getting through to this GP Surgery by phone?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 2. How helpful was the receptionsts?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

Question Title

* 3. How satisfied are you with the general practice appointment times available?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 4. Were you offered a choice of appointment when you last tried to make an appointment?

Yes, a choice of time or day

Yes, a choice of healthcare professional

No, I was not offered a choice of appointment

None of the above

Other (please specify)

Question Title

* 5. How would you discribe your experience of making an appointment?

Very good

Fairly good

Neither good or poor

Fairly poor

Very poor

Question Title

* 6. Was the healthcare professional you spoke to good at litening to you and treated you with care and concern during your last appointment?

Very good

Good

Neither good or poor

Poor

Very poor

Question Title

* 7. Did you have trust and confidence in the healthcare professional you spoke to during your last appointment?

Yes, definitely

Yes, to some extent

No, not at all

Other (please specify)

Question Title

* 8. Did you feel that the healthcare professional recognised and understood any mental health needs during your last consultation?

Yes, definitely

Yes, to some extent

No, not at all

Other (please specify)

WHC Patient Feedback

Question Title

* 1. How easy was getting through to this GP Surgery by phone?

Question Title

* 2. How helpful was the receptionsts?

Question Title

* 3. How satisfied are you with the general practice appointment times available?

Question Title

* 4. Were you offered a choice of appointment when you last tried to make an appointment?

Question Title

* 5. How would you discribe your experience of making an appointment?

Question Title

* 6. Was the healthcare professional you spoke to good at litening to you and treated you with care and concern during your last appointment?

Question Title

* 7. Did you have trust and confidence in the healthcare professional you spoke to during your last appointment?

Question Title

* 8. Did you feel that the healthcare professional recognised and understood any mental health needs during your last consultation?

Question Title

* 9. How would you describe your overall experience? Please provide additional feedback in the box below

Question Title

* 10. To help improve our services would you like to join Patient Participation Group? If so, please contact us