LV Harkness Customer Survey 50% of survey complete. Thank you for taking the time to take the LV Harkness Customer Survey so that we can learn how to serve you better. Since we will be drawing a winner for the $500 gift certificate, we will need a contact number to reach you should you win! Question Title * 1. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet Question Title * 2. What is your age? 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or older Question Title * 3. What is your gender? Female Male Question Title * 4. How convenient is our location for you? Extremely convenient Very convenient Somewhat convenient Not so convenient Not at all convenient Question Title * 5. What do you like best about LV Harkness? Question Title * 6. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * 7. How responsive have we been to your concerns, questions or orders? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. What do you expect from a luxury retailer that you don't expect from a regular retailer? Question Title * 9. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 10. What would you like to see us offer either as a product or service that we don't currently offer? Question Title * 11. How would you rate the value for money of the products we offer? Excellent Above average Average Below average Poor Question Title * 12. How important is price when considering a gift purchase? Extremely important Very important Somewhat important Not so important Not at all important Question Title * 13. How important is it to you to shop at a local fine gift store? Extremely important Very important Somewhat important Not so important Not at all important Question Title * 14. In the past 12 months, have you bought fine gifts online? Yes No Question Title * 15. If you recently bought gifts online, what would have prevented you from shopping locally at LV Harkness? Convenience of shopping at home Price I seem to forget about this store I can get the item shipped immediately I usually have to place an order at LV Harkness, because the item I wanted was not on the floor Question Title * 16. Overall, are you satisfied with the customer service at our company? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Additional comments: Question Title * 17. In the future, would you have need of interior design services? Do not need a service like this Do not want a service like this Satisfied with competing services currently available Cannot pay for a service like this Yes Other (please specify) Question Title * 18. LV Harkness has a designer on staff to custom design stationery and invitations. Is this a service you may be interested in for the future? Yes No Question Title * 19. What best describes your home decor style? Casual/Informal Traditional/Formal Minimalist Country/French Country Other (please specify) Question Title * 20. Are you aware we have a large collection of baby products? Yes No Question Title * 21. Would you or a member of your family have a future interest in a baby register on the website? Yes No Question Title * 22. Have you (or the company you may work for) ever purchased a business-related gift or award from LV Harkness? Yes No If so, were you satisfied or dissatisfied with your order? Question Title * 23. Have you placed any orders on our website? Yes No Question Title * 24. What would make the bridal registry process more convenient or easier for you if applicable? My response below. Not applicable to me. My suggestions for the registry: Next