Egencia: Employee Survey1

Question Title

* 1. Site Navigation

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
You were able to easily navigate the website to get acceptable travel options?	You were able to easily navigate the website to get acceptable travel options? Completely Disagree	You were able to easily navigate the website to get acceptable travel options? Somewhat Disagree	You were able to easily navigate the website to get acceptable travel options? Neither Agree or Disagree	You were able to easily navigate the website to get acceptable travel options? Somewhat Agree	You were able to easily navigate the website to get acceptable travel options? Completely Agree	You were able to easily navigate the website to get acceptable travel options? N/A
You were able to easily navigate the Egencia website to book travel for others (the Guest account)?	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? Completely Disagree	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? Somewhat Disagree	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? Neither Agree or Disagree	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? Somewhat Agree	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? Completely Agree	You were able to easily navigate the Egencia website to book travel for others (the Guest account)? N/A
You able to recognize when a room or flight has the option to cancel and if there are associated penalties?	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? Completely Disagree	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? Somewhat Disagree	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? Neither Agree or Disagree	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? Somewhat Agree	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? Completely Agree	You able to recognize when a room or flight has the option to cancel and if there are associated penalties? N/A

Question Title

* 2. Please provide any comments you have about general site navigation, guest accounts and/or booking changes and cancelations

Question Title

* 3. Financials / Costs

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
The fare/cost for your travel meet your expectations (considering when / where you were traveling)	The fare/cost for your travel meet your expectations (considering when / where you were traveling) Completely Disagree	The fare/cost for your travel meet your expectations (considering when / where you were traveling) Somewhat Disagree	The fare/cost for your travel meet your expectations (considering when / where you were traveling) Neither Agree or Disagree	The fare/cost for your travel meet your expectations (considering when / where you were traveling) Somewhat Agree	The fare/cost for your travel meet your expectations (considering when / where you were traveling) Completely Agree	The fare/cost for your travel meet your expectations (considering when / where you were traveling) N/A
You have found travel costs cheaper using tools other than Egencia?	You have found travel costs cheaper using tools other than Egencia? Completely Disagree	You have found travel costs cheaper using tools other than Egencia? Somewhat Disagree	You have found travel costs cheaper using tools other than Egencia? Neither Agree or Disagree	You have found travel costs cheaper using tools other than Egencia? Somewhat Agree	You have found travel costs cheaper using tools other than Egencia? Completely Agree	You have found travel costs cheaper using tools other than Egencia? N/A
You asked Egencia to match cheaper fares found elsewhere?	You asked Egencia to match cheaper fares found elsewhere? Completely Disagree	You asked Egencia to match cheaper fares found elsewhere? Somewhat Disagree	You asked Egencia to match cheaper fares found elsewhere? Neither Agree or Disagree	You asked Egencia to match cheaper fares found elsewhere? Somewhat Agree	You asked Egencia to match cheaper fares found elsewhere? Completely Agree	You asked Egencia to match cheaper fares found elsewhere? N/A
You use the Egencia receipts to complete you expense reports?	You use the Egencia receipts to complete you expense reports? Completely Disagree	You use the Egencia receipts to complete you expense reports? Somewhat Disagree	You use the Egencia receipts to complete you expense reports? Neither Agree or Disagree	You use the Egencia receipts to complete you expense reports? Somewhat Agree	You use the Egencia receipts to complete you expense reports? Completely Agree	You use the Egencia receipts to complete you expense reports? N/A

Question Title

* 4. Please provide any comments you have about costs and receipts

Question Title

* 5. Communications

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
The Egencia email communications easy to understand and contain the information required	The Egencia email communications easy to understand and contain the information required Completely Disagree	The Egencia email communications easy to understand and contain the information required Somewhat Disagree	The Egencia email communications easy to understand and contain the information required Neither Agree or Disagree	The Egencia email communications easy to understand and contain the information required Somewhat Agree	The Egencia email communications easy to understand and contain the information required Completely Agree	The Egencia email communications easy to understand and contain the information required N/A
The Egencia email communications provided in a timely manner	The Egencia email communications provided in a timely manner Completely Disagree	The Egencia email communications provided in a timely manner Somewhat Disagree	The Egencia email communications provided in a timely manner Neither Agree or Disagree	The Egencia email communications provided in a timely manner Somewhat Agree	The Egencia email communications provided in a timely manner Completely Agree	The Egencia email communications provided in a timely manner N/A
You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email)	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) Completely Disagree	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) Somewhat Disagree	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) Neither Agree or Disagree	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) Somewhat Agree	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) Completely Agree	You understand that updated reservation information will be at the bottom of a confirmation email (with original confirmation information remaining at the top of the confirmation email) N/A

Question Title

* 6. Please provide any comments you have about Egencia communications

Question Title

* 7. Egencia Support / Customer Service (Normal / General/ VIP)

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
You find the Egencia Customer Service representatives to be professional and courteous	You find the Egencia Customer Service representatives to be professional and courteous Completely Disagree	You find the Egencia Customer Service representatives to be professional and courteous Somewhat Disagree	You find the Egencia Customer Service representatives to be professional and courteous Neither Agree or Disagree	You find the Egencia Customer Service representatives to be professional and courteous Somewhat Agree	You find the Egencia Customer Service representatives to be professional and courteous Completely Agree	You find the Egencia Customer Service representatives to be professional and courteous N/A
You find the Egencia Customer Service representatives to be knowledgeable	You find the Egencia Customer Service representatives to be knowledgeable Completely Disagree	You find the Egencia Customer Service representatives to be knowledgeable Somewhat Disagree	You find the Egencia Customer Service representatives to be knowledgeable Neither Agree or Disagree	You find the Egencia Customer Service representatives to be knowledgeable Somewhat Agree	You find the Egencia Customer Service representatives to be knowledgeable Completely Agree	You find the Egencia Customer Service representatives to be knowledgeable N/A
You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel Completely Disagree	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel Somewhat Disagree	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel Neither Agree or Disagree	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel Somewhat Agree	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel Completely Agree	You find the Egencia Customer Service representatives provide you with the necessary information regarding documentation required for your travel N/A
You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more)	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) Completely Disagree	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) Somewhat Disagree	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) Neither Agree or Disagree	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) Somewhat Agree	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) Completely Agree	You find Egencia's off-line booking services, overall, a good alternative to the on-line booking services (even though it costs more) N/A
You experienced a difference with the normal and emergency Customer service representatives?	You experienced a difference with the normal and emergency Customer service representatives? Completely Disagree	You experienced a difference with the normal and emergency Customer service representatives? Somewhat Disagree	You experienced a difference with the normal and emergency Customer service representatives? Neither Agree or Disagree	You experienced a difference with the normal and emergency Customer service representatives? Somewhat Agree	You experienced a difference with the normal and emergency Customer service representatives? Completely Agree	You experienced a difference with the normal and emergency Customer service representatives? N/A

Question Title

* 8. Please provide any comments you have about Egencia Customer Service (normal, emergency or executive)

Question Title

* 9. Loyalty Points / Miles

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia?	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? Completely Disagree	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? Somewhat Disagree	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? Neither Agree or Disagree	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? Somewhat Agree	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? Completely Agree	You are aware you will not get air / hotel / car loyalty points in some circumstances when booking travel through Egencia? N/A
There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points?	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? Completely Disagree	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? Somewhat Disagree	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? Neither Agree or Disagree	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? Somewhat Agree	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? Completely Agree	There is sufficient information on the Egencia website to alert you you when you will / will not receive loyalty points? N/A
Selecting fares that offer loyalty points is important to you	Selecting fares that offer loyalty points is important to you Completely Disagree	Selecting fares that offer loyalty points is important to you Somewhat Disagree	Selecting fares that offer loyalty points is important to you Neither Agree or Disagree	Selecting fares that offer loyalty points is important to you Somewhat Agree	Selecting fares that offer loyalty points is important to you Completely Agree	Selecting fares that offer loyalty points is important to you N/A
You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points Completely Disagree	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points Somewhat Disagree	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points Neither Agree or Disagree	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points Somewhat Agree	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points Completely Agree	You prefer to select a higher fare than an Egencia negotiated price in order to receive loyalty points N/A

Question Title

* 10. Please provide any comments about air / hotel / car loyalty points as it related to booking travel through Egencia

Question Title

* 11. Training

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
The introductory training met your needs	The introductory training met your needs Completely Disagree	The introductory training met your needs Somewhat Disagree	The introductory training met your needs Neither Agree or Disagree	The introductory training met your needs Somewhat Agree	The introductory training met your needs Completely Agree	The introductory training met your needs N/A
I would be interested in attending refresher training for website navigation	I would be interested in attending refresher training for website navigation Completely Disagree	I would be interested in attending refresher training for website navigation Somewhat Disagree	I would be interested in attending refresher training for website navigation Neither Agree or Disagree	I would be interested in attending refresher training for website navigation Somewhat Agree	I would be interested in attending refresher training for website navigation Completely Agree	I would be interested in attending refresher training for website navigation N/A
I would be interested in attending refresher training for App navigation	I would be interested in attending refresher training for App navigation Completely Disagree	I would be interested in attending refresher training for App navigation Somewhat Disagree	I would be interested in attending refresher training for App navigation Neither Agree or Disagree	I would be interested in attending refresher training for App navigation Somewhat Agree	I would be interested in attending refresher training for App navigation Completely Agree	I would be interested in attending refresher training for App navigation N/A
I would be interested in attending refresher training for GCP policies	I would be interested in attending refresher training for GCP policies Completely Disagree	I would be interested in attending refresher training for GCP policies Somewhat Disagree	I would be interested in attending refresher training for GCP policies Neither Agree or Disagree	I would be interested in attending refresher training for GCP policies Somewhat Agree	I would be interested in attending refresher training for GCP policies Completely Agree	I would be interested in attending refresher training for GCP policies N/A

Question Title

* 12. Please provide any comments you have about travel-related training

Question Title

* 13. General

	Completely Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Completely Agree	N/A
I believe, overall, Egencia's booking services meet my needs	I believe, overall, Egencia's booking services meet my needs Completely Disagree	I believe, overall, Egencia's booking services meet my needs Somewhat Disagree	I believe, overall, Egencia's booking services meet my needs Neither Agree or Disagree	I believe, overall, Egencia's booking services meet my needs Somewhat Agree	I believe, overall, Egencia's booking services meet my needs Completely Agree	I believe, overall, Egencia's booking services meet my needs N/A

Question Title

* 14. What would you like to share about your experiences with Egencia? Please provide any comments you have about travel-related training