* 1. Appointments are booked in an acceptable time.

* 2. Our phone directory is efficient and user friendly.

* 3. Staff are friendly and welcoming.

* 4. Staff are knowledgeable and able to answer questions

* 5. Reports are turned around in a timely manner.

* 6. Reports are clear, concise and contain sufficient information.

* 7. Areas we could improve on to better serve you.

* 8. I would like someone to follow up on this survey.