Customer Satisfaction Survey

DAYTON-GRANGER, INC. (DG)

DG is committed to achieving and maintaining the quality and compliance standards required for the aerospace products that we develop, manufacture, and supply. Our comprehensive Quality Management System (QMS) specifies objectives, processes, and controls for our manufacturing, quality, and contractual operations to address the requirements of ISO9001 and AS9100. DG applies the QMS to its operations to ensure the quality of our products, as well as compliance with regulatory and contractual requirements.
1.Company Information(Required.)
2.What is your primary form of communication with DG?(Required.)
3.What is your main business with DG?(Required.)
4.On a scale from 5 (Totally Satisfied) to 1 (Totally Dissatisfied) please rate each row as applicable(Required.)
(5) Totally Satisfied
(4) Satisfied
(3) Neutral
(2) Dissatisfied
(1) Totally Dissatisfied
N/A
Overall Performance
Product Value
Product Quality
Product Performance
Product Delivery/Expedited
Responsiveness to Quotes
Responsiveness in Communication
Website and Literature
Technical Support
5.On a scale from 5 (Very Likely) to 1 (Very Unlikely) please rate each row as applicable(Required.)
(5) Very Likely
(4) Likely
(3) Neutral
(2) Dissatisfied
(1) Totally Dissatisfied
N/A
How likely is it that you would recommend our company/product/service to others?
6.Would you like to be contacted to discuss any concerns you may have?(Required.)
7.Would you like to share your experience with DG about our products and/or services we provide? (optional)
8.What product (s) do you mostly buy from DG? (optional)
9.Remarks (How can we improve our service to you? (optional)