2021 Fan Survey

For taking the time to give us your feedback we will reward three (3) lucky winners with some great prizes!

1) $50 Nuts and Bolts team store gift card.

2) 2021 Lansing Lugnuts team autographed baseball bat.

3) Legends Celebrity softball game autographed baseball with signatures from Billy Sims, Darren McCarty, TJ Duckett, Nate Robertson, and Armando Gallaraga!

Poor

Below Average

Slightly Below Average

Average

Slightly Above Average

Above Average

Good

Poor

Below Average

Slightly Below Average

Average

Slightly Above Average

Above Average

Good

	Poor	Below Average	Average	Exceeded Expectations	Outstanding	N/A
Between Inning Entertainment	Between Inning Entertainment Poor	Between Inning Entertainment Below Average	Between Inning Entertainment Average	Between Inning Entertainment Exceeded Expectations	Between Inning Entertainment Outstanding	Between Inning Entertainment N/A
Theme Nights	Theme Nights Poor	Theme Nights Below Average	Theme Nights Average	Theme Nights Exceeded Expectations	Theme Nights Outstanding	Theme Nights N/A
Promotions	Promotions Poor	Promotions Below Average	Promotions Average	Promotions Exceeded Expectations	Promotions Outstanding	Promotions N/A
Giveaway Items	Giveaway Items Poor	Giveaway Items Below Average	Giveaway Items Average	Giveaway Items Exceeded Expectations	Giveaway Items Outstanding	Giveaway Items N/A
In-Stadium Music	In-Stadium Music Poor	In-Stadium Music Below Average	In-Stadium Music Average	In-Stadium Music Exceeded Expectations	In-Stadium Music Outstanding	In-Stadium Music N/A
Customer Service	Customer Service Poor	Customer Service Below Average	Customer Service Average	Customer Service Exceeded Expectations	Customer Service Outstanding	Customer Service N/A
Ballpark Cleanliness	Ballpark Cleanliness Poor	Ballpark Cleanliness Below Average	Ballpark Cleanliness Average	Ballpark Cleanliness Exceeded Expectations	Ballpark Cleanliness Outstanding	Ballpark Cleanliness N/A

Poor

Below Average

Average

Exceeded Expectations

Outstanding

N/A

Between Inning Entertainment

Between Inning Entertainment Poor

Between Inning Entertainment Below Average

Between Inning Entertainment Average

Between Inning Entertainment Exceeded Expectations

Between Inning Entertainment Outstanding

Between Inning Entertainment N/A

Theme Nights

Theme Nights Poor

Theme Nights Below Average

Theme Nights Average

Theme Nights Exceeded Expectations

Theme Nights Outstanding

Theme Nights N/A

Promotions

Promotions Poor

Promotions Below Average

Promotions Average

Promotions Exceeded Expectations

Promotions Outstanding

Promotions N/A

Giveaway Items

Giveaway Items Poor

Giveaway Items Below Average

Giveaway Items Average

Giveaway Items Exceeded Expectations

Giveaway Items Outstanding

Giveaway Items N/A

In-Stadium Music

In-Stadium Music Poor

In-Stadium Music Below Average

In-Stadium Music Average

In-Stadium Music Exceeded Expectations

In-Stadium Music Outstanding

In-Stadium Music N/A

Customer Service

Customer Service Poor

Customer Service Below Average

Customer Service Average

Customer Service Exceeded Expectations

Customer Service Outstanding

Customer Service N/A

Ballpark Cleanliness

Ballpark Cleanliness Poor

Ballpark Cleanliness Below Average

Ballpark Cleanliness Average

Ballpark Cleanliness Exceeded Expectations

Ballpark Cleanliness Outstanding

Ballpark Cleanliness N/A

Poor

Below Average

Slightly Below Average

Average

Slightly Above Average

Above Average

Good

Poor

Below Average

Slightly Below Average

Average

Slightly Above Average

Above Average

Good

	Poor	Below Average	Average	Above Average	Outstanding	N/A
Overall food choices	Overall food choices Poor	Overall food choices Below Average	Overall food choices Average	Overall food choices Above Average	Overall food choices Outstanding	Overall food choices N/A
Overall beverage choices	Overall beverage choices Poor	Overall beverage choices Below Average	Overall beverage choices Average	Overall beverage choices Above Average	Overall beverage choices Outstanding	Overall beverage choices N/A
Wait times	Wait times Poor	Wait times Below Average	Wait times Average	Wait times Above Average	Wait times Outstanding	Wait times N/A
Prices	Prices Poor	Prices Below Average	Prices Average	Prices Above Average	Prices Outstanding	Prices N/A
Freshness of items	Freshness of items Poor	Freshness of items Below Average	Freshness of items Average	Freshness of items Above Average	Freshness of items Outstanding	Freshness of items N/A
Ease of finding what you were looking for	Ease of finding what you were looking for Poor	Ease of finding what you were looking for Below Average	Ease of finding what you were looking for Average	Ease of finding what you were looking for Above Average	Ease of finding what you were looking for Outstanding	Ease of finding what you were looking for N/A
Cleanliness of F&B areas	Cleanliness of F&B areas Poor	Cleanliness of F&B areas Below Average	Cleanliness of F&B areas Average	Cleanliness of F&B areas Above Average	Cleanliness of F&B areas Outstanding	Cleanliness of F&B areas N/A

Poor

Below Average

Average

Above Average

Outstanding

N/A

Overall food choices

Overall food choices Poor

Overall food choices Below Average

Overall food choices Average

Overall food choices Above Average

Overall food choices Outstanding

Overall food choices N/A

Overall beverage choices

Overall beverage choices Poor

Overall beverage choices Below Average

Overall beverage choices Average

Overall beverage choices Above Average

Overall beverage choices Outstanding

Overall beverage choices N/A

Wait times

Wait times Poor

Wait times Below Average

Wait times Average

Wait times Above Average

Wait times Outstanding

Wait times N/A

Prices

Prices Poor

Prices Below Average

Prices Average

Prices Above Average

Prices Outstanding

Prices N/A

Freshness of items

Freshness of items Poor

Freshness of items Below Average

Freshness of items Average

Freshness of items Above Average

Freshness of items Outstanding

Freshness of items N/A

Ease of finding what you were looking for

Ease of finding what you were looking for Poor

Ease of finding what you were looking for Below Average

Ease of finding what you were looking for Average

Ease of finding what you were looking for Above Average

Ease of finding what you were looking for Outstanding

Ease of finding what you were looking for N/A

Cleanliness of F&B areas

Cleanliness of F&B areas Poor

Cleanliness of F&B areas Below Average

Cleanliness of F&B areas Average

Cleanliness of F&B areas Above Average

Cleanliness of F&B areas Outstanding

Cleanliness of F&B areas N/A

	Very unpleasant	Indifferent	Helpful but not overly friendly	Friendly but not overly helpful	Very friendly and very helpful	N/A
Box Office attendants	Box Office attendants Very unpleasant	Box Office attendants Indifferent	Box Office attendants Helpful but not overly friendly	Box Office attendants Friendly but not overly helpful	Box Office attendants Very friendly and very helpful	Box Office attendants N/A
Gate attendants	Gate attendants Very unpleasant	Gate attendants Indifferent	Gate attendants Helpful but not overly friendly	Gate attendants Friendly but not overly helpful	Gate attendants Very friendly and very helpful	Gate attendants N/A
Guest Services and Ushers	Guest Services and Ushers Very unpleasant	Guest Services and Ushers Indifferent	Guest Services and Ushers Helpful but not overly friendly	Guest Services and Ushers Friendly but not overly helpful	Guest Services and Ushers Very friendly and very helpful	Guest Services and Ushers N/A
Food and Beverage staff	Food and Beverage staff Very unpleasant	Food and Beverage staff Indifferent	Food and Beverage staff Helpful but not overly friendly	Food and Beverage staff Friendly but not overly helpful	Food and Beverage staff Very friendly and very helpful	Food and Beverage staff N/A
Security	Security Very unpleasant	Security Indifferent	Security Helpful but not overly friendly	Security Friendly but not overly helpful	Security Very friendly and very helpful	Security N/A

Very unpleasant

Indifferent

Helpful but not overly friendly

Friendly but not overly helpful

Very friendly and very helpful

N/A

Box Office attendants

Box Office attendants Very unpleasant

Box Office attendants Indifferent

Box Office attendants Helpful but not overly friendly

Box Office attendants Friendly but not overly helpful

Box Office attendants Very friendly and very helpful

Box Office attendants N/A

Gate attendants

Gate attendants Very unpleasant

Gate attendants Indifferent

Gate attendants Helpful but not overly friendly

Gate attendants Friendly but not overly helpful

Gate attendants Very friendly and very helpful

Gate attendants N/A

Guest Services and Ushers

Guest Services and Ushers Very unpleasant

Guest Services and Ushers Indifferent

Guest Services and Ushers Helpful but not overly friendly

Guest Services and Ushers Friendly but not overly helpful

Guest Services and Ushers Very friendly and very helpful

Guest Services and Ushers N/A

Food and Beverage staff

Food and Beverage staff Very unpleasant

Food and Beverage staff Indifferent

Food and Beverage staff Helpful but not overly friendly

Food and Beverage staff Friendly but not overly helpful

Food and Beverage staff Very friendly and very helpful

Food and Beverage staff N/A

Security

Security Very unpleasant

Security Indifferent

Security Helpful but not overly friendly

Security Friendly but not overly helpful

Security Very friendly and very helpful

Security N/A

Extremely Difficult

Difficult

About what I expected

Easier than I thought

Extremely Easy

Extremely Difficult

Difficult

About what I expected

Easier than I thought

Extremely Easy

2021 Fan Survey

Let us hear your feedback!

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* 1. What is your email address?

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* 2. What is your age?

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* 3. What is your Zip Code?

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* 4. How did you attend Lugnuts games in 2021?

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* 5. About how many games did you attend in 2021?

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* 6. How would you rate the value of your ticket?

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* 7. How satisfied were you with the overall experience at Jackson® Field™?

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* 8. How would you rate the quality of the food and beverage inside the stadium?

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* 9. How satisfied were you with our Food and Beverage operation?

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* 10. What food item would you like the Lugnuts to serve inside the ballpark?

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* 11. Did you find our staff friendly and helpful?

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* 12. On a scale of 1-10, how would you rate the ease of parking for a Lugnuts game?

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* 13. How could we improve your experience at Jackson® Field™?

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* 14. What type of special events should we add?

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* 15. What merchandise would you like to see us add to the Nuts & Bolts Store?