* 1. Background knowledge, how would you rate us for:

  Quite poor Needs improvement Average Quite good Total satisfaction
Understanding my company/market
Understanding the brief
Pro-activity of agency

* 2. Thinking about design, how would you rate us for:

  Quite poor Needs improvement Average Quite good Total satisfaction N/A
Creativity/Design skills
Distinctiveness of design
Clarity of communication
Openness to Client input/suggestions

* 3. Technical, how would you rate us for:

  Quite poor Needs improvement Average Quite good Total satisfaction N/A
Control of technical or production issues
Communication of technical/production issues

* 4. Service

  Quite poor Needs improvement Average Quite good Total satisfaction N/A
Overall levels of service
Ease of contact/communication
Timing, keeping to deadlines
Adding value to my brand/business

* 5. Financials

  Quite poor Needs improvement Average Quite good Total satisfaction N/A
Advising on budget
Keeping to the budget
Value for money

* 6. Other services. How likely are you to use Evolution for the following design services?

  Likely Unsure Unlikely
Branding
Literature
Exhibition design
Website design
Social Media
Signage

* 7. Referrals, how likely are you to recommend or refer Evolution for the following services?

  Likely Unsure Unlikely
Branding
Literature
Exhibition design
Website design
Social media
Signage

* 8. Would you be prepared to write a testimonial for Evolution to use in our design proposals and for possible inclusion in marketing material/website?

Thank you for your time and feedback.

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