Evolution Design - Client feedback form Question Title * 1. Background knowledge, how would you rate us for: Quite poor Needs improvement Average Quite good Total satisfaction Understanding my company/market Understanding my company/market Quite poor Understanding my company/market Needs improvement Understanding my company/market Average Understanding my company/market Quite good Understanding my company/market Total satisfaction Understanding the brief Understanding the brief Quite poor Understanding the brief Needs improvement Understanding the brief Average Understanding the brief Quite good Understanding the brief Total satisfaction Pro-activity of agency Pro-activity of agency Quite poor Pro-activity of agency Needs improvement Pro-activity of agency Average Pro-activity of agency Quite good Pro-activity of agency Total satisfaction > Any suggestions or specific comments? (good or bad) Question Title * 2. Thinking about design, how would you rate us for: Quite poor Needs improvement Average Quite good Total satisfaction N/A Creativity/Design skills Creativity/Design skills Quite poor Creativity/Design skills Needs improvement Creativity/Design skills Average Creativity/Design skills Quite good Creativity/Design skills Total satisfaction Creativity/Design skills N/A Distinctiveness of design Distinctiveness of design Quite poor Distinctiveness of design Needs improvement Distinctiveness of design Average Distinctiveness of design Quite good Distinctiveness of design Total satisfaction Distinctiveness of design N/A Clarity of communication Clarity of communication Quite poor Clarity of communication Needs improvement Clarity of communication Average Clarity of communication Quite good Clarity of communication Total satisfaction Clarity of communication N/A Openness to Client input/suggestions Openness to Client input/suggestions Quite poor Openness to Client input/suggestions Needs improvement Openness to Client input/suggestions Average Openness to Client input/suggestions Quite good Openness to Client input/suggestions Total satisfaction Openness to Client input/suggestions N/A > Any suggestions or specific comments? (good or bad) Question Title * 3. Technical, how would you rate us for: Quite poor Needs improvement Average Quite good Total satisfaction N/A Control of technical or production issues Control of technical or production issues Quite poor Control of technical or production issues Needs improvement Control of technical or production issues Average Control of technical or production issues Quite good Control of technical or production issues Total satisfaction Control of technical or production issues N/A Communication of technical/production issues Communication of technical/production issues Quite poor Communication of technical/production issues Needs improvement Communication of technical/production issues Average Communication of technical/production issues Quite good Communication of technical/production issues Total satisfaction Communication of technical/production issues N/A > Any suggestions or specific comments? (good or bad) Question Title * 4. Service Quite poor Needs improvement Average Quite good Total satisfaction N/A Overall levels of service Overall levels of service Quite poor Overall levels of service Needs improvement Overall levels of service Average Overall levels of service Quite good Overall levels of service Total satisfaction Overall levels of service N/A Ease of contact/communication Ease of contact/communication Quite poor Ease of contact/communication Needs improvement Ease of contact/communication Average Ease of contact/communication Quite good Ease of contact/communication Total satisfaction Ease of contact/communication N/A Timing, keeping to deadlines Timing, keeping to deadlines Quite poor Timing, keeping to deadlines Needs improvement Timing, keeping to deadlines Average Timing, keeping to deadlines Quite good Timing, keeping to deadlines Total satisfaction Timing, keeping to deadlines N/A Adding value to my brand/business Adding value to my brand/business Quite poor Adding value to my brand/business Needs improvement Adding value to my brand/business Average Adding value to my brand/business Quite good Adding value to my brand/business Total satisfaction Adding value to my brand/business N/A > Any suggestions or specific comments? (good or bad) Question Title * 5. Financials Quite poor Needs improvement Average Quite good Total satisfaction N/A Advising on budget Advising on budget Quite poor Advising on budget Needs improvement Advising on budget Average Advising on budget Quite good Advising on budget Total satisfaction Advising on budget N/A Keeping to the budget Keeping to the budget Quite poor Keeping to the budget Needs improvement Keeping to the budget Average Keeping to the budget Quite good Keeping to the budget Total satisfaction Keeping to the budget N/A Value for money Value for money Quite poor Value for money Needs improvement Value for money Average Value for money Quite good Value for money Total satisfaction Value for money N/A > Any suggestions or specific comments? (good or bad) Question Title * 6. Other services. How likely are you to use Evolution for the following design services? Likely Unsure Unlikely Branding Branding Likely Branding Unsure Branding Unlikely Literature Literature Likely Literature Unsure Literature Unlikely Exhibition design Exhibition design Likely Exhibition design Unsure Exhibition design Unlikely Website design Website design Likely Website design Unsure Website design Unlikely Social Media Social Media Likely Social Media Unsure Social Media Unlikely Signage Signage Likely Signage Unsure Signage Unlikely > Any suggestions or specific comments? (good or bad) Question Title * 7. Referrals, how likely are you to recommend or refer Evolution for the following services? Likely Unsure Unlikely Branding Branding Likely Branding Unsure Branding Unlikely Literature Literature Likely Literature Unsure Literature Unlikely Exhibition design Exhibition design Likely Exhibition design Unsure Exhibition design Unlikely Website design Website design Likely Website design Unsure Website design Unlikely Social media Social media Likely Social media Unsure Social media Unlikely Signage Signage Likely Signage Unsure Signage Unlikely > Any suggestions or specific comments? (good or bad) Question Title * 8. Would you be prepared to write a testimonial for Evolution to use in our design proposals and for possible inclusion in marketing material/website?Thank you for your time and feedback. Next