This is a Market Research Project brought to you by the Agent & Broker Interest Group (ABIG) and Information Technology Interest Group (ITIG) of The CPCU Society, in an attempt to understand the "Impact of Automation" in our every day Insurance Life!

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* 1. Identify yourself to work in which domain of the insurance industry?

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* 2. In what ways have you experienced The Use of Automation to capture underwriting, generate sales, and/or claims information?

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* 3. How satisfied are you with the use of Automation as a tool for data collection and/or for business decision making?

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* 4. With the increasing use of automation, what are you planning or doing to maintain the relevance of Agents / Brokers in the insurance market?

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* 5. What tools are you / your producers using  to capture all of the necessary information to prepare your business submission to the carrier to provide you their best terms ?

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* 6. What new technology would you like to see added to your business that will improve operations in your business area?

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* 7. Using "Texting" as a part of your business process, do you think important documentation will either be lost / become expensive to capture, that ROI will not be justified?

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* 8. Have you found "Texting" to generally be clear, complete and understandable?

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* 9. Have you used Facebook Messenger for your business processes (Generate Sales / Claims/ Capture Underwriting information)?

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* 10. What is its impact of Automation on your “Generate Sales Success Factor"?

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