JFS Community Needs Survey

Welcome

Thank you for participating in the JFS 2020 Community Needs Survey! The results of this study will help Jewish Family Services to better understand the makeup and needs of our community today, and to plan how to best focus JFS services for the next few years. This survey is both anonymous (no identifying information will be asked) and confidential (individual survey answers will only be seen by Jewish Family Services staff). The survey should take about ten minutes to complete, and please note that only one member of your household needs to take the survey. A report based on the results of this survey will be made available to the Board of Directors of the Jewish Federation and to the community in October. Thank you again for your participation!

Section 1 – COVID-19 Response

The past several months have been troubling and unpredictable. JFS has launched the following programs: Person-to-Person Calling, Food Pantry Pickup & Delivery, Wellness Support Group, Tech Help, in order to address the effects of physical distancing and maintain individual safety, while still providing social support and addressing needs in the community.

Question Title

* 1. Do you think that these programs have been helpful for the community?

Yes

Question Title

* 2. What else, if anything, would you like to see JFS do to continue supporting the community during the COVID-19 Pandemic?

Section 2 – Current JFS Programs and Services

JFS has provided many programs and services over the years to address recognized areas of need in the community. The questions in this section address what JFS staff and volunteers currently do in the community.

Question Title

* 3. Which of the following programs through JFS are you aware of? Check all that apply.

JFS Food Pantry

Gas and Grocery Assistance

Transportation Assistance

Educational Programming (Yom Iyyun / Reflections Series)

Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance)

Senior programming (Community Lunches, Tanglewood Trace)

Medicare/Medicaid Navigation program (Benton Harbor)

Solution-focused situational coaching

Assessment, consultation and referrals for local medical, mental health and social services

Other (please specify)

Question Title

* 4. Of the previously listed programs, which have you or someone in your household used within the last year. Check all that apply.

Food pantry

Gas and grocery assistance

Transportation assistance

Educational Programming (Yom Iyyun / Reflections Series)

Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance)

Senior programming (Community Lunches, Tanglewood Trace)

Medicare/Medicaid Navigation program (Benton Harbor)

Solution-focused situational coaching

Assessment, consultation and referrals for local medical, mental health and social services

Other (please specify)

Question Title

* 5. For each JFS program used, rate the effectiveness of the program on a scale of 1 to 5 (1=not helpful at all and 5= extremely helpful).

	Not helpful	Sort of helpful	Helpful	Very helpful	Extremely helpful	N/A
Food pantry	Food pantry Not helpful	Food pantry Sort of helpful	Food pantry Helpful	Food pantry Very helpful	Food pantry Extremely helpful	Food pantry N/A
Gas and grocery assistance	Gas and grocery assistance Not helpful	Gas and grocery assistance Sort of helpful	Gas and grocery assistance Helpful	Gas and grocery assistance Very helpful	Gas and grocery assistance Extremely helpful	Gas and grocery assistance N/A
Transportation assistance	Transportation assistance Not helpful	Transportation assistance Sort of helpful	Transportation assistance Helpful	Transportation assistance Very helpful	Transportation assistance Extremely helpful	Transportation assistance N/A
Educational Programming (Yom Iyyun / Reflections Series)	Educational Programming (Yom Iyyun / Reflections Series) Not helpful	Educational Programming (Yom Iyyun / Reflections Series) Sort of helpful	Educational Programming (Yom Iyyun / Reflections Series) Helpful	Educational Programming (Yom Iyyun / Reflections Series) Very helpful	Educational Programming (Yom Iyyun / Reflections Series) Extremely helpful	Educational Programming (Yom Iyyun / Reflections Series) N/A
Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance)	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) Not helpful	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) Sort of helpful	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) Helpful	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) Very helpful	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) Extremely helpful	Direct financial assistance (0% interest loan program, Direct Utility Bill Assistance) N/A
Senior programming (Community Lunches, Tanglewood Trace)	Senior programming (Community Lunches, Tanglewood Trace) Not helpful	Senior programming (Community Lunches, Tanglewood Trace) Sort of helpful	Senior programming (Community Lunches, Tanglewood Trace) Helpful	Senior programming (Community Lunches, Tanglewood Trace) Very helpful	Senior programming (Community Lunches, Tanglewood Trace) Extremely helpful	Senior programming (Community Lunches, Tanglewood Trace) N/A
Medicare/Medicaid Navigation program (Benton Harbor)	Medicare/Medicaid Navigation program (Benton Harbor) Not helpful	Medicare/Medicaid Navigation program (Benton Harbor) Sort of helpful	Medicare/Medicaid Navigation program (Benton Harbor) Helpful	Medicare/Medicaid Navigation program (Benton Harbor) Very helpful	Medicare/Medicaid Navigation program (Benton Harbor) Extremely helpful	Medicare/Medicaid Navigation program (Benton Harbor) N/A
Solution-focused situational coaching	Solution-focused situational coaching Not helpful	Solution-focused situational coaching Sort of helpful	Solution-focused situational coaching Helpful	Solution-focused situational coaching Very helpful	Solution-focused situational coaching Extremely helpful	Solution-focused situational coaching N/A
Assessment, consultation and referrals for local medical, mental health and social services	Assessment, consultation and referrals for local medical, mental health and social services Not helpful	Assessment, consultation and referrals for local medical, mental health and social services Sort of helpful	Assessment, consultation and referrals for local medical, mental health and social services Helpful	Assessment, consultation and referrals for local medical, mental health and social services Very helpful	Assessment, consultation and referrals for local medical, mental health and social services Extremely helpful	Assessment, consultation and referrals for local medical, mental health and social services N/A

Other (please specify)

Question Title

* 6. How would you rate the effectiveness of JFS on a scale of 1 to 5 (1=not helpful at all and 5= extremely helpful).

Not helpful

Somewhat helpful

Helpful

Very Helpful

Extremely helpful

Not helpful

Somewhat helpful

Helpful

Very Helpful

Extremely helpful

Question Title

* 7. How likely are you to recommend JFS on a scale of 1 to 4 (1=Would not recommend and 4 = Definitely would recommend).

Would not recommend

Maybe would recommend

Probably would recommend

Definitely would recommend

Would not recommend

Maybe would recommend

Probably would recommend

Definitely would recommend

Question Title

* 8. Please provide any additional comments or suggestions about current JFS programming that can help JFS better serve your needs.

Section 3 – Potential New JFS Programs and Services

Jewish Family Services often receives suggestions for programs and services not currently offered, and is considering what services we can add to best serve the needs of the community. If many people would like and would use new programs and services, we will research how to best begin these services and launch them as soon as possible.

Question Title

* 9. On a scale from 1 to 5, with 1 being not important at all, and 5 being extremely important, how important do you think that each of these areas of need is in our community?

	Not important	Somewhat important	Important	Very Important	Extremely Important
Health/wellness/nutrition education and programs	Health/wellness/nutrition education and programs Not important	Health/wellness/nutrition education and programs Somewhat important	Health/wellness/nutrition education and programs Important	Health/wellness/nutrition education and programs Very Important	Health/wellness/nutrition education and programs Extremely Important
Mental health counseling/education	Mental health counseling/education Not important	Mental health counseling/education Somewhat important	Mental health counseling/education Important	Mental health counseling/education Very Important	Mental health counseling/education Extremely Important
Substance Abuse counseling/education	Substance Abuse counseling/education Not important	Substance Abuse counseling/education Somewhat important	Substance Abuse counseling/education Important	Substance Abuse counseling/education Very Important	Substance Abuse counseling/education Extremely Important
Pastoral counseling (in conjunction with local Rabbis)	Pastoral counseling (in conjunction with local Rabbis) Not important	Pastoral counseling (in conjunction with local Rabbis) Somewhat important	Pastoral counseling (in conjunction with local Rabbis) Important	Pastoral counseling (in conjunction with local Rabbis) Very Important	Pastoral counseling (in conjunction with local Rabbis) Extremely Important
Disability Support Services	Disability Support Services Not important	Disability Support Services Somewhat important	Disability Support Services Important	Disability Support Services Very Important	Disability Support Services Extremely Important
Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.)	Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.) Not important	Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.) Somewhat important	Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.) Important	Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.) Very Important	Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.) Extremely Important
Senior Day Services, including transportation, activities, and meals	Senior Day Services, including transportation, activities, and meals Not important	Senior Day Services, including transportation, activities, and meals Somewhat important	Senior Day Services, including transportation, activities, and meals Important	Senior Day Services, including transportation, activities, and meals Very Important	Senior Day Services, including transportation, activities, and meals Extremely Important
Referrals for Early Childhood Programs / Services	Referrals for Early Childhood Programs / Services Not important	Referrals for Early Childhood Programs / Services Somewhat important	Referrals for Early Childhood Programs / Services Important	Referrals for Early Childhood Programs / Services Very Important	Referrals for Early Childhood Programs / Services Extremely Important
Employment and Career counseling/education	Employment and Career counseling/education Not important	Employment and Career counseling/education Somewhat important	Employment and Career counseling/education Important	Employment and Career counseling/education Very Important	Employment and Career counseling/education Extremely Important
Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits)	Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits) Not important	Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits) Somewhat important	Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits) Important	Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits) Very Important	Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits) Extremely Important

Question Title

* 10. Please check the programs/services you believe that the community would use in the next year.

Health/wellness/nutrition education and programs

Mental health counseling/education

Substance Abuse counseling/education

Pastoral counseling (in conjunction with local Rabbis)

Disability Support Services

Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.)

Senior Day Services, including transportation, activities, and meals

Referrals for Homemaking / Home-based Caregiver Services

Referrals for Early Childhood Programs / Services

Employment and Career counseling/education

Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits)

Other (please specify)

Question Title

* 11. Please check the programs/services you believe that your family/household would use in the next year.

Health/wellness/nutrition education and programs

Mental health counseling/education

Substance Abuse counseling/education

Pastoral counseling (in conjunction with local Rabbis)

Disability Support Services

Topic or Interest-Based Support Groups (Interfaith Families, Divorce and Blended Families, Depression and Anxiety, etc.)

Senior Day Services, including transportation, activities, and meals

Referrals for Homemaking / Home-based Caregiver Services

Referrals for Early Childhood Programs / Services

Employment and Career counseling/education

Assistance navigating entitlements (Medicare/Medicaid/SNAP Benefits)

Other (please specify)

Question Title

* 12. If there are other human and social service programs that you would like to see JFS start, please list them here.

Section 4 – Demographic Information

JFS is collecting demographic information on households in our community to better understand what our community looks like now, and to anticipate potential community needs for the future. As previously stated, responses will be anonymous and confidential, and only used by JFS staff for research purposes.

Question Title

* 13. Are you, or are members of your family : Check all that apply.

Client of JFS

Former client of JFS

JFS volunteer

Federation Staff

Federation Board or Committee member

Community Leader or Rabbi

Local community member

Other (please specify)

Question Title

* 14. Your Age:

18-24

25-34

35-44

45-54

55-64

65+

Question Title

* 15. Gender:

Male

Female

Other (please specify)

Question Title

* 16. Marital Status

Single, never married

Married or in committed partnership

Widowed

Divorced

Separated

Other (please specify)

Question Title

* 17. Ethnicity

White

Hispanic or Latino

Black or African American

Native American or American Indian

Asian / Pacific Islander

Other (please specify)

Question Title

* 18. What is the highest degree or level of school you have completed? If currently enrolled, highest degree received.

Nursery school to 8th grade (Middle school)

Some high school, no diploma

High school diploma or equivalent (for example: GED)

Some college credit, no degree

Trade/technical/vocational training

Associate degree

Bachelor’s degree

Master’s degree

Doctoral degree

Question Title

* 19. Which of the following categories best describes your employment status?

Employed, working full-time

Employed, working part-time

Not employed, looking for work

Not employed, NOT looking for work

Retired

Disabled, not able to work

If married / Partnered, what is your spouse/partner's:

Question Title

* 20. Age:

18-24

25-34

35-44

45-54

55-64

65+

N/A

Question Title

* 21. Gender:

Male

Female

N/A

Other (please specify)

Question Title

* 22. Ethnicity:

White or Caucasian

Black or African American

Hispanic or Latino

Asian or Asian American

American Indian or Alaska Native

Native Hawaiian or other Pacific Islander

N/A

Other (please specify)

Question Title

* 23. Spouse/Partner's Highest degree or level of school completed?

Nursery school to 8th grade (Middle school)

Some high school, no diploma

High school diploma or equivalent (for example: GED)

Some college credit, no degree

Trade/technical/vocational training

Associate degree

Bachelor’s degree

Master’s degree

Doctoral degree

N/A

Question Title

* 24. If married/partnered, which of the following categories best describes your spouse/partner's employment status?

Employed, working full-time

Employed, working part-time

Not employed, looking for work

Not employed, NOT looking for work

Retired

Disabled, not able to work

N/A

Question Title

* 25. If you have children or others living in the household, what are their ages?

Question Title

* 26. Do you, or does anyone in your household have (check any that apply):

A diagnosed medical condition

A diagnosed mental health / psychiatric condition

A diagnosed physical, developmental or cognitive disability

Question Title

* 27. With which synagogue are you and/or your family/household affiliated? (check all that apply)

Chabad of Greater South Bend

Hebrew Orthodox Congregation

Midwest Torah Center

Temple B'nai Shalom

Temple Beth El

Sinai Synagogue

Not affiliated

Other (please specify)

Question Title

* 28. What is your family / household's means of transportation? Check all that apply.

Private Vehicle (Drive Self)

Public Transportation

Ride with others

Cycle (ride a bike)

Walk

Question Title

* 29. Thank you for taking the time to complete the JFS Community Needs Survey! If you have any additional comments that you would like to make, please put them in the text box below. The results of the survey will be made into a report that will be available to the community in October. In the meantime, if you or your family need assistance from JFS, please feel free to contact any of our staff.