Sonoma County Tourism CTA Program Evaluation Survey Question Title * 1. Tell us about yourself. Are you: Employed full-time in the hospitality industry? Employed part-time in the hospitality industry? Employed in another business sector? A retired volunteer? A student? Other OK Question Title * 2. How long have you been a resident of Sonoma County? Less than one year 1-5 years 5-10 years 10-15 years 15-20 years Over 20 years I do not live in Sonoma County OK Question Title * 3. Rate in order (1-7, with 1 being the most and 7 being the least) what you like most about the CTA program: 1 2 3 4 5 6 7 Certification class 1 2 3 4 5 6 7 Pre-reading material 1 2 3 4 5 6 7 Educational familiarization tours 1 2 3 4 5 6 7 Meet-ups 1 2 3 4 5 6 7 Networking 1 2 3 4 5 6 7 Destination knowledge 1 2 3 4 5 6 7 Customer service training OK Question Title * 4. How would you rate your level of satisfaction with the CTA program in the following areas? (Very Satisfied = 5, Satisfied = 4, Neutral =3, Dissatisfied = 2, Very Dissatisfied = 1) 1 2 3 4 5 Customer service training Customer service training 1 Customer service training 2 Customer service training 3 Customer service training 4 Customer service training 5 Destination knowledge education Destination knowledge education 1 Destination knowledge education 2 Destination knowledge education 3 Destination knowledge education 4 Destination knowledge education 5 Certified Tourism Ambassador Network (ctanetwork.com) ease of use Certified Tourism Ambassador Network (ctanetwork.com) ease of use 1 Certified Tourism Ambassador Network (ctanetwork.com) ease of use 2 Certified Tourism Ambassador Network (ctanetwork.com) ease of use 3 Certified Tourism Ambassador Network (ctanetwork.com) ease of use 4 Certified Tourism Ambassador Network (ctanetwork.com) ease of use 5 Renewal process Renewal process 1 Renewal process 2 Renewal process 3 Renewal process 4 Renewal process 5 Value: price vs. the experience you receive Value: price vs. the experience you receive 1 Value: price vs. the experience you receive 2 Value: price vs. the experience you receive 3 Value: price vs. the experience you receive 4 Value: price vs. the experience you receive 5 OK Question Title * 5. How valuable is it to you to be a part of a nationally accredited certification program? Valuable Neutral Not of value OK Question Title * 6. In what areas would you like to see opportunities for further education? Customer service Destination knowledge The business of tourism/tourism economics Tourism marketing Other OK Question Title * 7. Are there any experiences that you would like to see included in the program? OK Question Title * 8. What other ideas or suggestions do you have about the CTA program? OK DONE
