Cambridge Library Customer Survey

The Cambridge Library is undertaking this survey as part of its commitment to continuous improvement. We value your opinion.  Please take a moment to answer this survey about the Cambridge Library by Friday, 1 December 2017.
Are you a member of the Cambridge Library?

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* 1. Are you a member of the Cambridge Library?

On average, how often do you visit the library?

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* 2. On average, how often do you visit the library?

How would you rate each of the following library services?

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* 3. How would you rate each of the following library services?

  Excellent Good Fair Poor Don’t know/Not applicable
Customer service
Collection (books, DVDs, music, newspapers, etc.)
Online services (website, catalogue, research databases, etc.)
ILL (Inter-library loan)
Library policies
Computers and printers
Internet access
Facilities
Overall, how would you rate the library?
How important is each of the following library services to you?

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* 4. How important is each of the following library services to you?

  Very Important Important Somewhat Important Not Important Don’t know/Not Applicable
Borrowing materials (books, DVDs, music, etc.)
Reference (research assistance from librarians)
Programs (classes, Storytime, guest speaker program)
Computers and printers
Help using computers, printers, etc.
Study rooms/reading areas
Community meeting rooms
Internet access
ILL (Inter-library loan)
Online services (website, catalogue, research databases, etc.)
Photocopier
Newspapers and magazines
Homebound services
How do you typically find out about library events and programs? Tick all that apply.

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* 5. How do you typically find out about library events and programs? Tick all that apply.

What type of items do you usually borrow? Tick all that apply.

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* 6. What type of items do you usually borrow? Tick all that apply.

What do you value most about the library?

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* 7. What do you value most about the library?

How could the library or its services be improved, if at all?

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* 8. How could the library or its services be improved, if at all?

What is your preferred language?  Please specify:

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* 12. What is your preferred language?  Please specify:

Thank you for taking the time to complete this survey.

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