mCARe 6.0

Please define the level of importance for the following features that you feel are critical and would prevent you from going live on the new mCARe. 

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* 1. Service Order: Take and Attach Photos FSRs can take photos which will be automatically attached to the service order. The photos can be viewed by the back office staff.

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* 2. Service Order: Document Attachments Dispatchers can attach or add a document link to a service order. FSRs can view the attachment content and can also attach PDF documents to a service order.

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* 3. CT/ PT Installs/ Removals/ Replacement In addition to meter install/ removal/ replacement, FSRs can also record CT/ PT installs/ removals/ replacements.

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* 4. In the field service order creation: from another service order FSRs can create a new service order from another existing service order (the new service order takes the account and occupancy number from the existing service order).

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* 5. In the field service order creation: from a street address FSRs can create a new service order from a mobile unit by entering a street address (street address is used to identify the account and occupancy number for the new service order).

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* 6. In the field service order creation: from a meter number FSRs can create a new service order from a mobile unit by entering a meter number (the meter number is used to identify the account and occupancy number for the new service order).

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* 7. Service order completion report by order type Report that allows back office staff to see service order statistics for a specific or group of order type(s)/ code(s) and given date range.

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* 8. Service order completion report by FSR Report that allows back office staff to see service order statistics for a specific or group of FSRs and given time range.

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* 9. FormSets Mini questionnaire attached to a service order. Allows for the collection of field information by attaching prompts and providing entry fields to the FSRs to record additional information that would previously be written on paper.

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* 10. Common Queues In addition to dispatchers assigning work to FSRs, FSRs can pull in extra opportunistic work from the generic queue.

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* 11. When would you be planning/ willing to upgrade?

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* 12. What services do you currently provide? 

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* 13. Company Name

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