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* 1. Please check off the types of license or permitting actions you have applied for through the City during the past 12 months.

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* 2. When did you work with the City on permitting, licensing, or building? 

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* 3. Please indicate what the permit or approval was for.

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* 4. Please indicate how often you work with the City's permitting process.

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* 5. I understand the City’s permitting processes. They are straightforward and not unnecessarily cumbersome or complex.

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* 6. When making an application, I have generally found the City staff to be responsive and helpful in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 7. Staff provides prompt feedback on incomplete submittals in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 8. In general, the City staff has provided good customer service in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 9. In general, the City staff anticipated obstacles early on and provided options where they were available in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 10. Plan checking is complete and accurate. Additional problems did not surface later that should have been caught in the initial review.

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* 11. Services were completed by the date promised in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 12. The City's promised delivery dates are reasonable and acceptable in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 13. Codes and policies are applied by staff in a fair and practical manner.

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* 14. The turnaround time for review and approval or disapproval of my application was not any longer in Jersey City than other cities or counties where I have filed applications.

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* 15. If project processing is delayed, the delay is typically justifiable. Projects are not delayed over minor issues.

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* 16. Jersey City is just as fair and practical in its application of regulations as other neighboring cities or counties in the functions of:

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* 17. City staff was courteous.

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* 18. The conditions of approval or plan check corrections applied to my project were reasonable and justified.

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* 19. The City staff was easily accessible when I needed assistance in resolving problems in the functions of:

  Strongly Agree Agree No Opinion Disagree Strongly Disagree Not Applicable
Building
Commerce
Health
Planning
Zoning

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* 20. I found the handouts supplied by the City to be useful and informative in explaining the requirements I must meet. 

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* 21. Inspectors rarely found errors in the field during construction that should have been caught during the plan checking process.

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* 22. The City's website provides comprehensive and useful information.

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* 23. The Planning Board treated me fairly and were courteous.

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* 24. The Board of Zoning Adjustment treated me fairly and were courteous.

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* 25. The Historic Preservation Commission treated me fairly and were courteous.

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* 26. Was your application ultimately approved?

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* 27. Five divisions or functions are most involved in business license and permitting in Jersey City. They are Building, Commerce, Health, Planning, and Zoning. 

If you experienced coordination problems between any two divisions or functions, please list them below.

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* 28. Please add any comments or suggestions that you may have that will improve the business license and permitting or customer service. Please give us at least one idea.

Thank you for completing this survey.

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