2017 Retail Store Operations Leader Survey

This anonymous survey contains 20 questions and takes approx. 10 min to complete.

Question Title

* 1. What's your company's annual revenue?

<$500m

$500m-$1b

$1b-$3b

$3b-$5b

$5b-$10b

$10b+

Private company/prefer not to say

Question Title

* 2. Which most closely describes your job title?

Manager

Director

VP/President

C-Suite

Other (please specify)

Question Title

* 3. Please rank the following issues in order of how important they are for you to solve (1 being the most important):

Focus store managers and people in the field on a small set of performance KPIs important to your corporate initiatives.

Quickly drive changes to behaviors of in-store associates in support of your corporate initiatives (across all of your stores).

Provide store managers a simple way to explore all of the performance metrics associated with their store.

Equip field management with tools that dramatically increase their ability to consult with and manage stores.

Assign tasks to all stores and track ongoing status completion across the system.

Allow store managers to communicate and collaborate with each other online around best practices.

Question Title

* 4. Rank your top program priorities for 2017:

	High Priority	Low Priority	Not a Priority in 2017
Omni-channel (Buy Online, Pick Up In Store)	Omni-channel (Buy Online, Pick Up In Store) High Priority	Omni-channel (Buy Online, Pick Up In Store) Low Priority	Omni-channel (Buy Online, Pick Up In Store) Not a Priority in 2017
Mobile Shopping	Mobile Shopping High Priority	Mobile Shopping Low Priority	Mobile Shopping Not a Priority in 2017
Customer Experience	Customer Experience High Priority	Customer Experience Low Priority	Customer Experience Not a Priority in 2017
Customer Satisfaction	Customer Satisfaction High Priority	Customer Satisfaction Low Priority	Customer Satisfaction Not a Priority in 2017
Inventory Management	Inventory Management High Priority	Inventory Management Low Priority	Inventory Management Not a Priority in 2017
Workforce Management	Workforce Management High Priority	Workforce Management Low Priority	Workforce Management Not a Priority in 2017
Location Expansion	Location Expansion High Priority	Location Expansion Low Priority	Location Expansion Not a Priority in 2017
Location Improvements	Location Improvements High Priority	Location Improvements Low Priority	Location Improvements Not a Priority in 2017

Other (please specify)

Question Title

* 5. How is your job measured?

Success of stores against program KPIs

Store P&L

Store Revenue

Other (please specify)

Question Title

* 6. What does it mean to be successful in your role?

Question Title

* 7. What's the biggest obstacle to success you face at work?

Question Title

* 8. Rate the following job pains:

	Not Painful At All	Somewhat Painful	Very Painful
Development of new programs/initiatives	Development of new programs/initiatives Not Painful At All	Development of new programs/initiatives Somewhat Painful	Development of new programs/initiatives Very Painful
Communicating programs/initiatives to Field and Store managers	Communicating programs/initiatives to Field and Store managers Not Painful At All	Communicating programs/initiatives to Field and Store managers Somewhat Painful	Communicating programs/initiatives to Field and Store managers Very Painful
Driving change through stores/change management	Driving change through stores/change management Not Painful At All	Driving change through stores/change management Somewhat Painful	Driving change through stores/change management Very Painful
Measuring/analyzing the success of programs/initiatives	Measuring/analyzing the success of programs/initiatives Not Painful At All	Measuring/analyzing the success of programs/initiatives Somewhat Painful	Measuring/analyzing the success of programs/initiatives Very Painful
Identifying operational issues across stores	Identifying operational issues across stores Not Painful At All	Identifying operational issues across stores Somewhat Painful	Identifying operational issues across stores Very Painful
Collecting feedback from Field and Store managers	Collecting feedback from Field and Store managers Not Painful At All	Collecting feedback from Field and Store managers Somewhat Painful	Collecting feedback from Field and Store managers Very Painful
Partnering with cross-functional corporate teams (IT, Marketing, Product, Merchandising)	Partnering with cross-functional corporate teams (IT, Marketing, Product, Merchandising) Not Painful At All	Partnering with cross-functional corporate teams (IT, Marketing, Product, Merchandising) Somewhat Painful	Partnering with cross-functional corporate teams (IT, Marketing, Product, Merchandising) Very Painful
Managing hardware/software implementations	Managing hardware/software implementations Not Painful At All	Managing hardware/software implementations Somewhat Painful	Managing hardware/software implementations Very Painful
Accountability to KPIs	Accountability to KPIs Not Painful At All	Accountability to KPIs Somewhat Painful	Accountability to KPIs Very Painful
Managing my P&L	Managing my P&L Not Painful At All	Managing my P&L Somewhat Painful	Managing my P&L Very Painful
Shrinkage/loss prevention	Shrinkage/loss prevention Not Painful At All	Shrinkage/loss prevention Somewhat Painful	Shrinkage/loss prevention Very Painful
Keeping up with the latest technology and trends	Keeping up with the latest technology and trends Not Painful At All	Keeping up with the latest technology and trends Somewhat Painful	Keeping up with the latest technology and trends Very Painful

Other (please specify)

Question Title

* 9. What's one thing you wish you could do better or more efficiently at your job?

Question Title

* 10. How do you learn about the latest information related to your role?

Magazines (please list):

Websites/Blogs (please list):

Events (please list):

Social Networks/Groups (please list):

Conversations with Peers and Colleagues:

Other (please list):

Question Title

* 11. At what price point do which groups become involved in approving new IT projects:

	Operations	Finance	Procurement	IT	Executive
$0-$5,000	$0-$5,000 Operations	$0-$5,000 Finance	$0-$5,000 Procurement	$0-$5,000 IT	$0-$5,000 Executive
$5,001-$20,000	$5,001-$20,000 Operations	$5,001-$20,000 Finance	$5,001-$20,000 Procurement	$5,001-$20,000 IT	$5,001-$20,000 Executive
$20,001-$50,000	$20,001-$50,000 Operations	$20,001-$50,000 Finance	$20,001-$50,000 Procurement	$20,001-$50,000 IT	$20,001-$50,000 Executive
$50,001-$100,000	$50,001-$100,000 Operations	$50,001-$100,000 Finance	$50,001-$100,000 Procurement	$50,001-$100,000 IT	$50,001-$100,000 Executive
$100,001-$500,000	$100,001-$500,000 Operations	$100,001-$500,000 Finance	$100,001-$500,000 Procurement	$100,001-$500,000 IT	$100,001-$500,000 Executive
$500,001-$1m	$500,001-$1m Operations	$500,001-$1m Finance	$500,001-$1m Procurement	$500,001-$1m IT	$500,001-$1m Executive
$1m+	$1m+ Operations	$1m+ Finance	$1m+ Procurement	$1m+ IT	$1m+ Executive

Question Title

* 12. Which roles do each of these departments play in your purchasing decisions?

	Initiator	Influencer	Decider	Buyer	User	Gatekeeper
Operations	Operations Initiator	Operations Influencer	Operations Decider	Operations Buyer	Operations User	Operations Gatekeeper
Finance	Finance Initiator	Finance Influencer	Finance Decider	Finance Buyer	Finance User	Finance Gatekeeper
Procurement	Procurement Initiator	Procurement Influencer	Procurement Decider	Procurement Buyer	Procurement User	Procurement Gatekeeper
IT	IT Initiator	IT Influencer	IT Decider	IT Buyer	IT User	IT Gatekeeper
Executive	Executive Initiator	Executive Influencer	Executive Decider	Executive Buyer	Executive User	Executive Gatekeeper

Question Title

* 13. How are your technology projects typically priced?

Subscription per store/rooftop

Subscription per seat/person

Project-based fee

Combination of per-store subscription + project-based fee

Combination of per-seat subscription + project-based fee

Other:

Question Title

* 14. What's the length of your technology purchasing process based on price of purchase?

	0-3 months	3-6 months	6-12 months	>12 months
$0-$5,000	$0-$5,000 0-3 months	$0-$5,000 3-6 months	$0-$5,000 6-12 months	$0-$5,000 >12 months
$5,001-$20,000	$5,001-$20,000 0-3 months	$5,001-$20,000 3-6 months	$5,001-$20,000 6-12 months	$5,001-$20,000 >12 months
$20,001-$50,000	$20,001-$50,000 0-3 months	$20,001-$50,000 3-6 months	$20,001-$50,000 6-12 months	$20,001-$50,000 >12 months
$50,001-$100,000	$50,001-$100,000 0-3 months	$50,001-$100,000 3-6 months	$50,001-$100,000 6-12 months	$50,001-$100,000 >12 months
$100,001-$500,000	$100,001-$500,000 0-3 months	$100,001-$500,000 3-6 months	$100,001-$500,000 6-12 months	$100,001-$500,000 >12 months
$500,001-$1m	$500,001-$1m 0-3 months	$500,001-$1m 3-6 months	$500,001-$1m 6-12 months	$500,001-$1m >12 months
$1m+	$1m+ 0-3 months	$1m+ 3-6 months	$1m+ 6-12 months	$1m+ >12 months

Comments

Question Title

* 15. Mark all technology systems you manage today:

Workforce management

Task management

Inventory management

POS

Customer experience technologies

Mobile experience technologies

Logistics software

Customer management system

Other (please specify)

Question Title

* 16. How many locations does your company operate?

<500

500-1,500

1,501-2,500

2,501-3,500

3,501-5,000

>5,001

Question Title

* 17. What category most closely defines your company's stores?

Apparel

Department

Discount Department

Grocery and Convenience

Drug, Health, and Beauty

Home Improvement

Sporting Goods

Furniture and Home Goods

Hobby and Craft

Shoe

Jewelry

Miscellaneous/Specialty

Restaurant

Auto and Marine

Electronics

Other (please specify)

Question Title

* 18. Are your company's stores:

Wholly-owned

Franchised

Mix of Both

Other (please specify)

Question Title

* 19. How many employees report to you?

1-10

11-20

21-50

51-100

101-500

501-1000

>1001

Question Title

* 20. Which most closely describes your manager's job title?

Director/VP of Operations

Director/VP of Stores

COO

Other (please specify)

Question Title

* 21. If you would like to be included in a drawing for a complimentary innovation assessment with our CEO, please enter your email below.

Email:

100% of survey complete.