* 1. Please select which Provider Organisation you have been referred to.

* 2. Please type the town in which you attend your Work Programme Provider's centre.

* 3. Your forename and surname (Optional)

* 4. I felt well informed by Job Centre Plus about my referral to the Work Programme.

* 5. My induction at the Work Programme Centre was welcoming and provided me with all the relevant information.

* 6. The centre I attend is conveniently located.

* 7. The office I attend is a nice environment where I feel respected, safe and supported

* 8. Please rate your first appointment with your Work Programme Advisor.

* 9. I have a good understanding of the aims of the Work Programme and of the type of support that is available.

* 10. The Work Programme will improve the chances of me finding employment.

* 11. Please tell us here if you think there is anything that could be done to further improve the experience you have had on the Work Programme.

(Please note, if you have a specific complaint, please raise it with the person you’re dealing with at the provider premises. He or she will try to resolve it for you there and then. If there are any lessons to learn from addressing your complaint, then the member of staff will draw them to our attention. If the member of staff can’t help or is unable to resolve things to your satisfaction, they will explain why and you can then ask for a formal investigation).

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