 CUSTOMER SERVICE SURVEY - 2024MARKETING AND COMMUNICATIONS

Hello,

Marketing and Communications surveys enable an institution to receive relevant input from customers and analyze overall customer satisfaction. How do customers rank new products and services? Are customers satisfied with the promotions? Have our marketing services helped them achieve their objectives? The survey results will give Saint Augustine's University a competitive edge and allow us to use customer input to improve our service and keep our customers satisfied.

Please set aside five minutes to complete and submit the survey no later than Thursday, February 29, 2024.

Thank you for your participation.

1.Employee Demographics

Please select employment type

Staff

Faculty

2.Please select the division you are associated with at SAU

Office of the President

Division of Institutional Advancement

Division of Business & Administration

Division of Research, Assessment & Grants

Department of Athletics

Division of Academic Affairs

Division of Student Experience

4.In case you have any additional comments about 'Communications', please use the comment box. If not, write N/A.

5.Marketing

Product

Are you aware of SAU's programs and services for students?

Yes

Unsure

6.What methods are most effective in increasing awareness of SAU’s academic programs and student services? (Select all that apply)

7.Price

Are you aware of SAU’s tuition & fees?

8.What methods are most effective in increasing awareness of SAU’s tuition and fees? (Select all that apply)

9.Promotion

Are you satisfied with the timeliness of SAU promotions?

Extremely Dissatisfied

Dissatisfied

Neither Satisfied nor Dissatisfied

Satisfied

Extremely Satisfied

10.According to you, which methods of SAU promotion are most impactful to you? (Select all that apply)

11.Do you share information promoting SAU’s initiatives (i.e. enrollment, giving, etc.)?

Yes

14.Branding

Toolkit

Have you used SAU's branding toolkit?

Yes

Unsure

15.Please indicate your level of difficulty in using toolkits?

16.Please indicate your level of accessibility to the toolkit.

17.Licensing

Are you aware of SAU’s licensing program?

Yes

19.What stores or retailers would you like to see selling SAU merchandise?

20.Brand Promise & Positioning Statements

Are you aware of SAU’s Brand Promise and Positioning Statements?

21.Please indicate the level of impact of SAU’s Brand Promise and Positioning Statements on the customers?

22.Identity Standards & Style Guide

Please indicate your level of difficult in using Identity Standards & Style Guide.

23.Please indicate your level of accessibility to Identity Standards & Style Guide?

24.If you have any additional comments about 'Marketing', please use the comment box? If not, write N/A.

25.Lytho System (Project Request Submissions)

Please indicate your level of difficulty in using Lytho System (Project Request Submissions).

26.Please indicate your level of accessibility to Lytho System (Project Request Submissions)?

35.Please rate the services for Radio/ Audio Production(PSAs/ Podcasts) currently provided to users.

37.Please rate the services for graphic design currently provided to customers/users.

39.Please rate the services for automation ( printing) currently provided to customers/users.

41.Do you follow any of SAU’s official social media accounts?

Yes

45.If you have any additional comments, please use the comment box. If not, write N/A.