* 1. Why did you have to go into the DMV?

* 2. Did you make an appointment?

* 3. Have you used the website (DMV.CA.GOV) for any other services?

* 4. How much time in total did it take you at the DMV?

* 5. Rate your DMV experience. 10 being the ultimate and most pleasurable experience.

* 6. How eager to help you was the customer service representative? Please describe your experience.

* 7. What is the year, make, and model of your automobile?

* 8. Describe the atmosphere inside the DMV in your own words.

* 9. What form of payment do you use at the DMV?

* 10. If you could change one thing about the DMV, what would it be? Why?

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