New Associate On-boarding Assessment

You must make 100% to pass. You can retake until you pass.

Question Title

* 1. Enter your first and last name

Question Title

* 2. Enter the last four digits of your Social Security Number

Question Title

* 3. Confidentiality Statement: I acknowledge that I have an obligation to treat all information to the care of MLH patients as confidential and to comply with all applicable privacy laws. I understand that I am expected to maintain the confidentiality of information whether verbal, written, or electronic data regarding patients, or MLH business; for example, contracts, agreements, financial information, patient lists, policies and procedures, and company manuals. Appropriate authorization must be obtained prior to the release of confidential patient information. Additionally, I am prohibited from utilizing my MLH log in credentials to access my own medical record or that of a relative, (including spouse, parent, sibling, minor/adult child) friends or others. For additional information regarding confidentiality, I will refer to the Corporate Compliance/HIPAA policies on PolicyStat.

I acknowledge the above Confidentiality Statement.

Question Title

* 4. All Associates are required to read and understand the MLH Standards of Conduct, the HIPAA Guidelines, and all Corporate Compliance and HIPAA Privacy and Security policies and procedures. If an Associate has any questions, he/she should ask her/her supervisor or contact the Corporate Compliance Department.

True

False

Question Title

* 5. How can an Associate report a suspected compliance violation?

Report the issue to his/her supervisor.

Call the Compliance Hotline - 1-888-220-2163.

Call the Corporate Compliance Department

All of the above methods can be used to report any suspected compliance violations

Question Title

* 6. It is okay to share my confidential password to the Methodist Le Bonheur Healthcare electronic medical records system with my co-worker.

True

False

Question Title

* 7. It is okay to accept the following from a vendor, pharmaceutical representative, and/or any other sales representative:

Food, such as a meal with an in-service.

A gift, such as cash, a basket of fruit, tickets to the Memphis Grizzlies, or a weekend getaway to New Orleans.

Pre-printed prescription pads, post-it notes, pens, pencils, and any other promotional items.

None of the above can be accepted. It is against MLH policy for Associates to accept items/gifts of any kind or at any value from vendors or sales representatives

Question Title

* 8. To ensure an effective Compliance Program, Associates should do which of the following?

Demonstrate ethical business behavior.

Know, understand, and follow laws and regulations, and policies and procedures that apply to your job.

Know how to report suspected compliance violations.

All of the above.

Question Title

* 9. When faxing a medical record to a physician's office, which of the following should an Associate do when faxing the patient information?

Make sure the correct fax number has been entered before pressing the "send"button.

Verify the fax was received by the correct person. This can be done by calling the person or the fax confirmation sheet.

Always use a cover sheet with contact information and a confidentiality statement.

All of the above are correct.

Question Title

* 10. Associates should never discuss specific patients and/or events, even if no names are mentioned, or post any photographs of patients on social networking sites (like Facebook, Twitter, MySpace, Snapchat or videos, etc.).

True

False

Question Title

* 11. All laptops and/or portable devices containing confidential patient information must be password protected and encrypted. Information Systems can assist an Associate with this.

True

False

Question Title

* 12. Associates must always type the word "encrypt" into the subject line of an email before sending any confidential patient or business information over the Internet.

True

False

Question Title

* 13. Patients must always go through the Health Information Management Department to receive copies of their records. According to HIM policy, Associates should never print out copies of patient records on the floor/units.

True

False

Question Title

* 14. What is PHI?

PHI stands for Protected Health Information.

PHI is patient information created or received by MLH that relates to the physical or mental condition, the healthcare provided, or payment for healthcare.

Examples of PHI are a patient's name, address, Social Security Number, medical diagnosis, date of birth, admission or discharge date, medical record number, etc.

All of the above are true.

Question Title

* 15. One of the largest risk areas for hospitals is the filing of claims for payment from Federal Healthcare Programs, such as Medicare and Medicaid/TennCare. If a provider (e.g., physician, hospital) submits a false claim for payment, he may violate the False Claims Act. Which of the following is true when a provider bills Medicare or Medicaid/TennCare?

Bill only for services that are provided.

Bill only for services that are documented accurately and timely.

If paid too much, repay the money within 60 days of finding the overpayment.

All of the above are correct.

Question Title

* 16. An Associate was curious about another Associate's admission to the hospital, so he informed a co-worker that he was going to access the patient's/Associate's medical record to see why he was admitted and how he was doing. Which of the following is a correct response to the Associate?

"Let me know what you find out? I'm curious to know."

"I know you care about him. So, it is okay to look at his information."

"I guess it is okay. Snooping is harmless."

"You are not supposed to access the medical record of a patient if it is not part of your job responsibility - for treatment, payment or healthcare operations, or if he did not give you written authorization to access it. Doing so will be a violation of MLH policy and HIPAA regulations." NO SNOOPING!

Question Title

* 17. Privacy Safeguard - When giving paper information (i.e., discharge instructions printed off a printer, medical record, billing information) to a patient or personal representative, ALWAYS CHECK EVERY PAGE of the medical record or other documents before giving it out to make sure that all of the paper documents are for that particular patient, and that another patient's information is not mixed in. This also applies to mailing, faxing, or emailing patient information.

True

False

Question Title

* 18. If an Associate throws away a medical record in the regular trash can, which of the following is true?

The Associate has exposed the patient to potential Identity Theft.

The patient's right to privacy may have been violated if the patient information is found by an unauthorized person.

The Associate should have disposed of the patient records by placing it in a designated shred it bin (i.e., Cintas).

All of the above are true.

Question Title

* 19. When entering a patient room where a visitor or family member is present, an Associate or physician should:

Not assume it is okay to speak to the patient about health information in front of his/her visitors.

Ask the patient if it is okay to talk to him/her in front of the visitors/family members.

Give the patient the opportunity to object to discussing his/her care in front of the visitor/family.

All of the above are correct answers.

Question Title

* 20. To provide privacy when communicating with a patient in areas where other patients or visitors may hear or see (i.e., Emergency Room, ICU, Waiting Room), which of the following safeguards can be used?

Speak in a low volume voice to minimize others from overhearing your conversation with a patient.

Use a privacy screen or curtain or close the door to provide visual privacy.

Be discreet when discussing patient information when it is possible for others, unrelated to the care of the patient, to overhear.

All of the above are appropriate safeguards to protect a patient's privacy.

Question Title

* 21. Any injuries, accidents or unsafe conditions must be reported to your Supervisor immediately.

True

False

Question Title

* 22. If a fire is in your area, you should R.A.C.E. into action. R.A.C.E. stands for:

Rescue All Company Employees

Run And Cautiously Exit

Rescue, Alarm, Confine, Extinguish (or Evacuate)

Receive Associates Completing Evacuation

Question Title

* 23. If you attempt to extinguish a contained fire remember to use P.A.S.S.. P.A.S.S. stands for:

Pull, Ask, Sweep, Step

Push, Aim, Sweep, Stand back

Pull, Aim, Slide, Sweep

Pull, Aim, Squeeze, Sweep

Question Title

* 24. Which of the following are approved electrical items?

Space heaters

Toasters and toaster ovens

Electrical, decorative lights, such as Christmas lights

Microwaves and refrigerators

Question Title

* 25. If the load you are carrying is too heavy or too large you should:

Get help from someone

Leave it for someone else

Move it anyway, work must continue

Call Security

Question Title

* 26. Safety Data Sheets for the products you use at work can be found:

On MOLLI - the MLH Intranet

A large file cabinet in Administration

A binder in the Corporate offices

Government websites

Question Title

* 27. Which steps can be used to manage someone who shows signs of losing control in your work area:

Keep a safe distance

Listen

Remain calm

All of the above

Question Title

* 28. What should you do to protect yourself while interacting with a patient who has TB?

Wear an N-95 mask and use standard precautions.

Ask another clinician to care for the patient.

Speak to the patient while standing in the hall.

Cover your mouth while talking to the patient.

Question Title

* 29. Alcohol-based hand rubs are more effective than hand soap.

True

False

Question Title

* 30. The best way to minimize your risk of a blood borne pathogen exposure is to assume all patients are infected with a blood borne pathogen.

True

False