* 1. Which Community Resource Bank Office do you frequent?

* 2. Have you visited your branch in the last year?

* 3. Overall, how satisfied are you with the service you receive at Community Resource Bank?

* 4. During your last visit how satisfied were you with the friendliness of staff?

* 5. How satisfied were you with the employees knowledge of bank products & services?

* 6. During your last visit how satisfied were you with the speed and efficiency of staff?

* 7. Do you receive e-statements?

* 8. Please indicate your satisfaction regarding the ease of accessing e-statements through online banking.

* 9. Do you find CRB e-statements easy to read and understand?

* 10. Have you contacted your branch by telephone in the last year?

* 11. Approximately how often do you contact the bank by telephone in a year?

* 12. What is the reason for your most recent telephone contact with the bank?

* 13. In terms of the service you expected from the telphone contact please rate your satisfaction.

* 14. Would you recommend Community Resource Bank to a friend or business associate?

* 15. Do you have any remarks you want to add concerning the service you have been receiving at your branch?

* 16. Your complete satisfaction is very important to us. Would you like someone from the bank to contact you?

* 17. Your contact information (optional)

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