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Annual Customer Service Survey 2025

1.Which FCL location do you use most often?(Required.)
2.How often do you use the Franklin County Library?(Required.)
3.How satisfied are you with the Franklin County Library overall?(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4.Please rate how satisfied you are overall with the following aspects of the library.(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Selection in the library's collections
Ease of access to library collections
Library spaces
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events
5.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
6.Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.(Required.)
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Physical materials to check out
Digital materials to download
Use of a computer or printer
Get help from staff
Use WiFi
Make copies or send a fax/scan
Attend a program
Use of children's area
To read
To work or study
Use of online databases (such as ABCmouse, NC Live)
Use of a meeting room
Use of local history resources
7.Where do you learn about what is going on at the library?(Required.)
8.What is your age?(Required.)