Skip to content
Athena: What's Breaking at Your Restaurant?
1.
What kind of restaurant do you run?
Full-service restaurant
Fast casual / quick service
Bar or nightlife
Café or bakery
Food truck or ghost kitchen
Other
2.
How many locations do you have?
1
2–5
6–20
More than 20
3.
How often does a tech problem disrupt service at your restaurant?
Every week
A few times a month
About once a month
A few times a year
Rarely
4.
What tech gives you the most trouble? (Select all that apply)
POS and card readers
Wi-Fi and internet
Kitchen printers or KDS screens
Online ordering tablets
Security cameras
TVs and music
Back-office computers
Phones
Something else (please specify)
5.
When something breaks today, who do you call?
My POS company's help desk
A local IT company
A staff member or friend who's good with tech
I fix it myself
Nobody, we work around it
Other (please specify)
6.
The last time something broke, how long did it take to get it fully fixed?
Under an hour
Same day
1–2 days
3 days or more
It never really got fixed
7.
What frustrates you most about getting tech help today? (Select all that apply)
Long hold times on the phone
The help desk can't actually fix the problem
Waiting days for a technician to come out
Not knowing when the technician will show up
Surprise charges for parts or labor
Explaining the same problem over and over
Unpredictable monthly IT costs
Juggling a different vendor for every system
Something else (please specify)
8.
Tell us about the last time tech broke during service. What happened, and what did it cost you in sales, time or stress?
9.
Which of these would take the most pain out of IT for you? (Select all that apply)
Report an issue in a few taps
Live map tracking of my technician
Approving parts and prices before purchase
24/7 network monitoring
Late-night and weekend on-site visits
Text message updates on my ticket
Monthly report of every ticket and cost
One dashboard for multiple locations
Athena working directly with my POS company
10.
Is there anything else about restaurant tech that keeps you up at night?
11.
Want us to follow up? Leave your email (optional).