bswift's Open Enrollment 2020 Survey: How do HR professionals communicate with employees?

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* 1. Please enter your email address for a chance to win a pair of wireless headphones!

Email Address

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* 2. How does your organization distribute benefits and enrollment information to employees? Please check all that apply.

Print communications around the office (i.e. posters, flyers, brochures, etc.)

Home mailers

Email/e-newsletters

SMS Reminders

Company intranet

Information seminars and/or webinars

Other (please specify)

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* 3. What is your biggest challenge during open enrollment?

Inflexible benefits administration technology

Administrative/manual tasks

Large volume of employee questions

Low employee engagement

Educating employees about their benefits

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* 4. Which best describes your organization’s timeline for communicating benefits information to employees?

Starting less than one month prior to OE

Starting one month prior to OE

Starting two months prior to OE

Starting three months prior to OE

We communicate about benefits and enrollment year-round

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* 5. Which option best describes your organization’s employee communications strategy for the upcoming open enrollment season?

Using the same strategy from last year

Making a few changes to our strategy from last year

Creating a brand new strategy for this year

We do not currently have a communications strategy in place

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* 6. What are you MOST interested in incorporating into your open enrollment strategy within the next few years?

Health navigation technology

New benefits administration technology

Mobile benefits strategy and/or technology

Improved benefits education strategy

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* 7. Which question does your HR department receive MOST OFTEN from employees during OE?

Clarification of what a certain benefit is and/or how it works (i.e. What is an HSA?)

Clarification of benefits/insurance jargon (i.e. What is a deductible?)

Clarification on the enrollment process (i.e. Where do I go to enroll in my benefits?)

Clarification on the open enrollment timeline (i.e. When does open enrollment start?)

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* 8. Do you have a formal method in place for gathering employee feedback after open enrollment about their experience (i.e. emailing them a survey)?

Yes

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* 9. Which option most closely describes your role at your organization?

HR/Benefits Intern

HR/Benefits Coordinator

HR/Benefits Specialist

HR/Benefits Manager or Director

HR/Benefits VP

Other (please specify)