Organizational Performance Survey

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HOW ARE WE DOING?

Dear Customer:

Thank you for giving us the opportunity to serve you. We strive to provide you the highest level of customer service possible and consistently look for ways to improve our organization.

Please help us by taking a few moments to share with us your thoughts on your most recent experience. We value your comments and suggestions and use them to better our processes and delivery of services for County residents.

Jody Hayes
CEO Stanislaus County

Purpose Statement: This customer satisfaction survey tool seeks to accurately measure your customer service experience with an emphasis on better understanding ways that we can improve in the following core areas: being well organized; consistently well mannered; effective; and knowledgeable.

Thank you for your input!

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* 1. Department Visited:

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* 2. Purpose of Visit:

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* 3. Overall, I am satisfied with my experience with Stanislaus County.

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* 4. Are we well organized?
[upon your most recent contact - regardless of whether you agree or disagree with an outcome]

Service was provided in a prompt and timely manner.

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* 5. Are we well organized?
[upon your most recent contact - regardless of whether you agree or disagree with an outcome]

It was easy to do business with Stanislaus County.

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* 6. Are we well mannered?
[this includes initial greetings and willingness to help]

I was treated with respect.

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* 7. Are we well mannered?
[this includes initial greetings and willingness to help]

I felt listened to and my questions were clearly addressed.

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* 8. Are we effective?
[this response will help identify the level of service we provided]

I received the service and/or information that I needed.

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* 9. Are we effective?
[this response will help identify the level of service we provided]

I was satisfied with the services and/or information I received.

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* 10. Are we knowledgeable?
[did the staff person who assisted you appear to be well informed?]

Staff was able to answer my questions, or directed me to the person who could.

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* 11. Other Comments? [Anything you would like to add regarding your experience?]

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* 12. How important to YOU is our core area of being "Well Organized"?
[please tell us how important you think our core values are]

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* 13. How important to YOU is our core area of being "Well Mannered"?
[please tell us how important you think our core values are]

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* 14. How important to YOU is our core area of being "Effective"?
[please tell us how important you think our core values are]

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* 15. How important to YOU is our core area of being "Knowledgeable"?
[please tell us how important you think our core values are]

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* 16. How important to YOU is another core area?

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* 17. What is the other core area that is important to you?

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* 18. Contact Information:

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