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Thank you for taking the time to make your complaint. It is important for us to understand what has happened so that we can improve our service. 

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* 1. What went wrong? What is the reason for this complaint?

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* 2. When did this happen?

Date
Time

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* 4. Which of the following statements sounds like your experience? (This helps us to see if we are getting a lot of the same types of complaints) 

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* 5. What could we do about this now and what could we have done better at the time? (This will helps us to fix the problem wherever possible) 

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* 6. Overall, how satisfied were you with the experience with our service?

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* 7. How likely is it that you would recommend Sussex Street Community Law Service to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 8. In order for us to contact you about your complaint, we need your contact details. If you would like to make this complaint anonymously that is ok too.

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* 9. If you would like to send us any documents as part of this complaint, please upload them here. 

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