Tech Hub: Comparative Analysis of Texting Solutions: What Specs Matter To You?

1.We're looking for your input on what you'd want to see in a comparative analysis of texting solutions.

What use cases must a texting platform ideally be able to address?
2.Review the questions below. What other criteria/features might you want to see compared across solutions?
Existing Vendor Questions
  • Describe your experience working with FQHCs and safety net facilities serving the uninsured and Medicaid market.
  • Are you willing to engage in a demonstration, pilot, or investigator-initiated trial with actual patients?
  • Please describe your pricing/cost model.
  • Please describe your typical implementation support and training.
  • Please describe your ongoing support model and associated costs.
  • What languages do you currently support?
  • Can we connect with a referenceable client? Please list up to 3 here.
  • How do patients interact with your solution? (e.g.: text, smartphone app, computer, IVR)
  • Please describe the patient experience: what actions are required, what technology, skills, or training are required?
  • Please describe the experience from the provider's perspective. What technology or training/skills are required?
  • What reports and trending does your solution support?
  • What EHR platform integrations do you already support?
3.In addition to the shortlist below, are there other specific texting vendors you'd like us to include in this landscape? Please list below.
Texting Solutions Shortlist:
Care Message
TeleTask
Twilio
mPulse (see attachments for those who are curious)
ecW text reminders
ecM
ConsejoSano
Hustle
Salesforce (for targeted messaging)
WellPass
Health Crowd
Medumo (for colonoscopy)