Why take this CX Assessment?

After taking this assessment, you will receive your CFN Rating™. Your CFN Rating™ is a measure of your current organizational Customer Experience (CX) effectiveness, and it is the primary metric which correlates customer delight with real financial outcomes.

Our assessment examines proven CX best practices within four key organizational disciplines: Colleague Engagement, Operational Excellence, Customer Engagement, and Behavioral Excellence.

After receiving your CFN Rating™, CustomersFirst Now will help you:
  • Understand more about your company’s CX strengths – what you need to continue, and what is currently successful
  • Understand opportunity areas to address
  • See how you compare to others in your industry with an “outside-in” lens
Thank you for taking a few minutes to rate your company’s standing in these areas.



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