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* 1. How were you referred to our office?

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* 2. How friendly was the receptionist when you arrived at our office?

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* 3. When you telephoned:

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* 4. Your phone conversation was:

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* 5. Our technician:

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* 6. The veterinarian:

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* 7. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see the veterinarian within 15 minutes of your appointment time?

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* 8. Were our fees well explained/understood?

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* 9. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

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* 10. Would you recommend Riverside Drive Animal Care Center to your friends and family?

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* 11. Mention the names of the people that were particularly helpful:

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* 12. Comments that you feel would help our practice:

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