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TCL Mobile Online Survey
Thank you for sharing your feedback with us today. This quick survey about your interest in devices will help us provide products that fit your needs better. The survey should take approximately 5-10 minutes to complete.
1.
Are you currently a TCL customer?
Yes
No
2.
What TCL product(s) do you own? (Select all that apply)
Televisions
Sound Bars
Smartphones
Tablets
Headphones
Home Comfort products
None of the above
3.
What was the purpose of your visit today to the TCL website? (Select all that apply)
Learn about TCL Televisions
Learn about TCL Sound bars
Learn about TCL Mobile products
Learn about TCL Headphones
Learn about TCL Home Comfort products
Purchase TCL Televisions
Purchase TCL Sound bars
Purchase TCL Mobile products
Purchase TCL Headphones
Purchase TCL Home Comfort products
Other (please specify)
4.
How did you hear about TCL? (Select all that apply)
TV commercials
Billboards/outdoor venues
Web searches
Video sites
Facebook
Instagram
X, formerly Twitter
TikTok
Mobile carrier websites and/or stores (e.g. T-Mobile, AT&T, Verizon, etc.)
Retailer website and/or stores (e.g. Amazon, Best Buy, Walmart, etc.)
Friends and family
Other (please specify)
5.
Are you currently looking for a new phone?
Yes
No
6.
What brand of mobile phone do you currently own?
TCL
Alcatel
Motorola
LG
Google
Samsung
Apple
Other (please specify)
7.
Are you open to switching to another brand for your next mobile phone?
Yes
No
8.
How much do you plan to pay for your next mobile phone?
under $100
$100-$199
$200-$299
$300-$399
$400-$499
$500+
9.
Are you looking for an unlocked phone or carrier-specific phone?
Unlocked (supports multiple network operators' network)
Carrier-specific (supports a specific network operator's network)
10.
Are you currently on a prepaid or postpaid phone rate plan
Prepaid (e.g. Metro by T-Mobile, Cricket, Boost, Tracfone)
Postpaid (e.g. Verizon, T-Mobile, AT&T)
11.
Where do you plan to purchase your next mobile products? (Select all that apply)
Mobile carrier store locations (e.g. T-Mobile, AT&T, Verizon, etc.)
E-commerce retailer web sites (e.g. Amazon.com, EBay.com, etc.)
National retailer websites (e.g. BestBuy.com, Walmart.com, etc.)
TCL.com
National retailer store locations (e.g. Best Buy, Walmart, Target, etc.)
Mobile carrier web sites (e.g. T-Mobile.com, ATT.com, Verizon.com, etc.)
Other (please specify)
12.
How important are these features in your next phone?
Not important
Somewhat important
Very important
Powerful sound (dual-speakers)
Not important
Somewhat important
Very important
Mobile wallet for in-store payments with your smartphone
Not important
Somewhat important
Very important
Voice assistants (e.g. Google Assistant or Alexa)
Not important
Somewhat important
Very important
More memory for storage
Not important
Somewhat important
Very important
Great front camera system (for selfies)
Not important
Somewhat important
Very important
Great rear multi-camera system
Not important
Somewhat important
Very important
Premium styling and design
Not important
Somewhat important
Very important
Entertainment content preloaded
Not important
Somewhat important
Very important
Wireless charging
Not important
Somewhat important
Very important
Large battery capacity
Not important
Somewhat important
Very important
Large display screen size
Not important
Somewhat important
Very important
High display refresh rate
Not important
Somewhat important
Very important
13.
What do you use your smartphone for? (Select all that apply)
Responding to work-related email
Taking pictures (of others and/or selfies)
Playing games
Checking and/or posting on social media
Enjoying entertainment (music, movies, streaming TV)
Browsing web sites (news, sports, weather, etc.)
Performing financial activities online (banking, shopping)
Other (please specify)
14.
What other connected solutions would you be interested in?
Pet trackers (know where your pets are if they are lost)
Tablets (stay connected even outside WiFi coverage)
Cameras (security, monitoring, etc.)
General purpose trackers (know where your young kids are, personal belongings, etc.)
Smart speakers (Google Assistant or Alexa enabled speakers)
Smartwatches (calling, health and activity tracking, etc.)
Mobile hotspots (dedicated device to provide connectivity on the go)
Other (please specify)
None of the above
15.
Please indicate which of the following descriptions best fit the TCL brand. (Select all that apply)
Global brand
Fashionable/stylish
Great product materials and workmanship
Good value for money
Good product design
Advanced smart connectivity technology
Trustworthy
Good user experience
Fits with how I see myself
Has strong innovation ability
Premium
Empowered by leading AI technology
None of these describe the TCL brand
16.
What is your age?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to answer
17.
What is your gender?
Female
Male
Non-binary
Prefer not to answer
18.
Which of the following categories best describes your family’s ancestral background?
White or Caucasian
Black or African American
Hispanic/Latino/Spanish Descent
Asian or Asian American
American Indian or Alaska Native
Native Hawaiian or Other Pacific Islander
Other (please specify)
Prefer not to say
19.
What is your annual household income?
Under $35,000
$35,000 to $54,999
$55,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000+
Prefer not to answer
20.
Who is your current wireless provider?
AT&T
Boost Mobile
Cricket Wireless
Lifeline programs (e.g. Assurance Wireless, SafeLink Wireless, Qlink Wireless, etc.)
Metro by T-Mobile
Mint Mobile
Straight Talk
T-Mobile
Tracfone
US Cellular
Verizon
Total by Verizon
Other (please specify)
21.
Which of the following best describes you? (Select all that apply)
Excellent product performance is important
Smart products that seamlessly connect my life is important
Having the latest innovative technology is important
Only replace my phone when it's broken
None of the above
22.
In what US region do you live?
West
Midwest
South
Northeast
23.
What type of device did you use to take this survey?
Computer/Laptop
Tablet
Smartphone
24.
Please share additional suggestions below on how TCL can serve you better.
Do not provide us with your contact information here. If you would like to reach Product Support, please
CLICK HERE
.
