1. BEFORE AND AFTER SCHOOL CARE PROGRAM

This questionnaire is for the parents who have been using our Before and/or After School Care Program. It has been designed to allow the staff at OSCA to gain an understanding of your and your children’s opinions and attitudes regarding the service we provide. We ask you, therefore, to please have your say so that we can make this service better suit your and your children’s needs and interests.
We would like to thank you for taking the time to complete the survey. Your ideas and contributions will be much appreciated and the staff at Greenslopes State School OSCA will try and incorporate your suggestions and complaints into our program. Your responses will remain confidential.

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* 1. YOUR NAME (OPTIONAL)

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* 2. How satisfied are you with the service we provide in relation to the following factors?

  NOT AT ALL MODERATELY VERY
1) COST
6) QUALIFICATIONS OF STAFF
3) ACTIVITIES
8) INFORMATION GIVEN TO YOU REGARDING OUR POLICIES AND PROCEDURES
2) FACILITIES
4) FOOD
7) STAFF INTERACTION WITH CHILDREN
5) HOURS OF OPERATION

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* 3. What is your level of understanding about our every day program
and activities?

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* 4. Are you receiving adequate feedback from staff if problems arise?

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* 5. Do you think your child is treated with respect by our staff and other children at OSCA?

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* 6. Are the staff guiding your child’s behaviour in a positive way?

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* 7. Does the staff display professionalism at all times?

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* 8. Is our service responsive to the interests of your family and is there enough opportunity for you to get involved in the operation of our service? Could you please give us an idea how you would like to be involved?

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* 9. Have you used My Family Lunge, parent portal, and could you please give us your feedback on it?

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* 10. If you have any comment on the ways in which we could improve services at our Centre, we would greatly appreciate your input.

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