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Dorfin Customer Satisfaction Survey
*
1.
Customer Identification
(Required.)
Your Company Name & Store Number
Your Company Telephone Number (with area code)
Your Company Postal Code
Your Name (First & Last)
2.
How would you rate your Dorfin sales representative?
Poor
Acceptable
OK
Good
Excellent
N/A
Professionalism
Poor
Acceptable
OK
Good
Excellent
N/A
Email, Phone, & Fax Response
Poor
Acceptable
OK
Good
Excellent
N/A
Product Knowledge
Poor
Acceptable
OK
Good
Excellent
N/A
Problem Resolution
Poor
Acceptable
OK
Good
Excellent
N/A
Do you know your Dorfin Sales Representative? If yes, who? (Max 100 characters)
3.
How would you rate your Dorfin Customer Service/Order Department Contact ?
Poor
Acceptable
OK
Good
Excellent
N/A
Professionalism
Poor
Acceptable
OK
Good
Excellent
N/A
Email, Phone, & Fax Response
Poor
Acceptable
OK
Good
Excellent
N/A
Product Knowledge
Poor
Acceptable
OK
Good
Excellent
N/A
Problem Resolution
Poor
Acceptable
OK
Good
Excellent
N/A
Who is your Customer Service/Order Department contact? (Max 100 characters)
4.
Your orders from Dorfin:
Never
Occasionally
Usually
Every time
N/A
Are received on time/ when I was told I would receive it
Never
Occasionally
Usually
Every time
N/A
The product quality is as expected
Never
Occasionally
Usually
Every time
N/A
Are received in good condition
Never
Occasionally
Usually
Every time
N/A
Are invoiced correctly
Never
Occasionally
Usually
Every time
N/A
Have you ever returned a product? For what reason(s)? (Wrong product, broken/damaged, changed mind, quality, etc) Were you satisfied with the resolution? (Max 100 characters)
5.
How would you rate our Dorfin Accounts Receivable Department?
Poor
Acceptable
OK
Good
Excellent
N/A
Calls are professional
Poor
Acceptable
OK
Good
Excellent
N/A
Comments? (Max 100 characters)
6.
Dorfin's Products
Poor
Acceptable
Good
Very Good
Excellent
N/A
Product selection
Poor
Acceptable
Good
Very Good
Excellent
N/A
Product quality
Poor
Acceptable
Good
Very Good
Excellent
N/A
Is there any product or product line that we do not carry that you feel that we should carry? (Max 100 characters)
7.
Online Ordering: Do you currently place any of your orders using our online order system?
Poor
Acceptable
Good
Very Good
Excellent
If yes, please rate the system:
Poor
Acceptable
Good
Very Good
Excellent
Please add any comments about our system below OR let us know why you don't currently use our system:
8.
How would you compare Dorfin to other suppliers?
Worse
Same
Better
Much Better
Comments? (Max 100 characters)
9.
Overall how would you rate Dorfin?
Poor
Average
Above Average
Outstanding
Comments? (Max 100 characters)
10.
If you answered N/A to any of the questions, is there someone in your company who is better suited to reply? We will gladly send them those questions…. Please provide their name, department, email address, and/or extension:
