Dorfin Customer Satisfaction Survey Question Title * 1. Customer Identification Your Company Name & Store Number Your Company Telephone Number (with area code) Your Company Postal Code Your Name (First & Last) Question Title * 2. How would you rate your Dorfin sales representative? Poor Acceptable OK Good Excellent N/A Professionalism Professionalism Poor Professionalism Acceptable Professionalism OK Professionalism Good Professionalism Excellent Professionalism N/A Email, Phone, & Fax Response Email, Phone, & Fax Response Poor Email, Phone, & Fax Response Acceptable Email, Phone, & Fax Response OK Email, Phone, & Fax Response Good Email, Phone, & Fax Response Excellent Email, Phone, & Fax Response N/A Product Knowledge Product Knowledge Poor Product Knowledge Acceptable Product Knowledge OK Product Knowledge Good Product Knowledge Excellent Product Knowledge N/A Problem Resolution Problem Resolution Poor Problem Resolution Acceptable Problem Resolution OK Problem Resolution Good Problem Resolution Excellent Problem Resolution N/A Do you know your Dorfin Sales Representative? If yes, who? (Max 100 characters) Question Title * 3. How would you rate your Dorfin Customer Service/Order Department Contact ? Poor Acceptable OK Good Excellent N/A Professionalism Professionalism Poor Professionalism Acceptable Professionalism OK Professionalism Good Professionalism Excellent Professionalism N/A Email, Phone, & Fax Response Email, Phone, & Fax Response Poor Email, Phone, & Fax Response Acceptable Email, Phone, & Fax Response OK Email, Phone, & Fax Response Good Email, Phone, & Fax Response Excellent Email, Phone, & Fax Response N/A Product Knowledge Product Knowledge Poor Product Knowledge Acceptable Product Knowledge OK Product Knowledge Good Product Knowledge Excellent Product Knowledge N/A Problem Resolution Problem Resolution Poor Problem Resolution Acceptable Problem Resolution OK Problem Resolution Good Problem Resolution Excellent Problem Resolution N/A Who is your Customer Service/Order Department contact? (Max 100 characters) Question Title * 4. Your orders from Dorfin: Never Occasionally Usually Every time N/A Are received on time/ when I was told I would receive it Are received on time/ when I was told I would receive it Never Are received on time/ when I was told I would receive it Occasionally Are received on time/ when I was told I would receive it Usually Are received on time/ when I was told I would receive it Every time Are received on time/ when I was told I would receive it N/A The product quality is as expected The product quality is as expected Never The product quality is as expected Occasionally The product quality is as expected Usually The product quality is as expected Every time The product quality is as expected N/A Are received in good condition Are received in good condition Never Are received in good condition Occasionally Are received in good condition Usually Are received in good condition Every time Are received in good condition N/A Are invoiced correctly Are invoiced correctly Never Are invoiced correctly Occasionally Are invoiced correctly Usually Are invoiced correctly Every time Are invoiced correctly N/A Have you ever returned a product? For what reason(s)? (Wrong product, broken/damaged, changed mind, quality, etc) Were you satisfied with the resolution? (Max 100 characters) Question Title * 5. How would you rate our Dorfin Accounts Receivable Department? Poor Acceptable OK Good Excellent N/A Calls are professional Calls are professional Poor Calls are professional Acceptable Calls are professional OK Calls are professional Good Calls are professional Excellent Calls are professional N/A Comments? (Max 100 characters) Question Title * 6. Dorfin's Products Poor Acceptable Good Very Good Excellent N/A Product selection Product selection Poor Product selection Acceptable Product selection Good Product selection Very Good Product selection Excellent Product selection N/A Product quality Product quality Poor Product quality Acceptable Product quality Good Product quality Very Good Product quality Excellent Product quality N/A Is there any product or product line that we do not carry that you feel that we should carry? (Max 100 characters) Question Title * 7. Online Ordering: Do you currently place any of your orders using our online order system? Poor Acceptable Good Very Good Excellent If yes, please rate the system: If yes, please rate the system: Poor If yes, please rate the system: Acceptable If yes, please rate the system: Good If yes, please rate the system: Very Good If yes, please rate the system: Excellent Please add any comments about our system below OR let us know why you don't currently use our system: Question Title * 8. Do you sell your products online? If so, please provide a link to your site. Question Title * 9. Is there any service that we are not providing that you would like us to provide? Yes No If yes, what service would you like us to provide? (Max 100 characters) Question Title * 10. How would you compare Dorfin to other suppliers? Worse Same Better Much Better Comments? (Max 100 characters) Question Title * 11. Overall how would you rate Dorfin? Poor Average Above Average Outstanding Comments? (Max 100 characters) Question Title * 12. What are the most important things to you when dealing with a supplier like Dorfin? (Max 100 characters) Question Title * 13. If you answered N/A to any of the questions, is there someone in your company who is better suited to reply? We will gladly send them those questions…. Please provide their name, department, email address, and/or extension: Question Title * 14. Have any of your company's business needs changed or replaced due to the impact of Covid-19? How can we help? Done
