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* 1. Customer Identification

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* 2. How would you rate your Dorfin sales representative?

  Poor Acceptable OK Good Excellent N/A
Professionalism
Email, Phone, & Fax Response
Product Knowledge
Problem Resolution

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* 3. How would you rate your Dorfin Customer Service/Order Department Contact ?

  Poor Acceptable OK Good Excellent N/A
Professionalism
Email, Phone, & Fax Response
Product Knowledge
Problem Resolution

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* 4. Your orders from Dorfin:

  Never Occasionally Usually Every time N/A
Are received on time/ when I was told I would receive it
The product quality is as expected
Are received in good condition
Are invoiced correctly

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* 5. How would you rate our Dorfin Accounts Receivable Department?

  Poor Acceptable OK Good Excellent N/A
Calls are professional

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* 6. Dorfin's Products

  Poor Acceptable Good Very Good Excellent N/A
Product selection
Product quality

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* 7. Online Ordering: Do you currently place any of your orders using our online order system?

  Poor Acceptable Good Very Good Excellent
If yes, please rate the system:

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* 8. Is there any service that we are not providing that you would like us to provide?

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* 9. How would you compare Dorfin to other suppliers?

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* 10. Overall how would you rate Dorfin?

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* 11. What are the most important things to you when dealing with a supplier like Dorfin? (Max 100 characters)

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* 12. If you answered N/A to any of the questions, is there someone in your company who is better suited to reply? We will gladly send them those questions…. Please provide their name, department, email address, and/or extension:

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