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Customer Support Survey

Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Mark Sanges
Customer Support Manager
What was your reason for contacting docSTAR's technical support? If you have a call ticket number please provide it here.
What method did you use to obtain support?(Required.)
Who was the representative that you worked with?(Required.)
Overall how satisfied are you with the representative's:(Required.)
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Ability to provide clear answers to your questions?
Product knowledge?
Ability to diagnose your issue?
Ability to solve your issue?
Overall handling of your issue?
Commitment to solving your issue?
Overall quality of problem resolution?
How satisfied are you with the time it took to resolve your issue?(Required.)
Compared with technical support services that you have received from other companies you work with, how would you rate the quality of docSTAR's Technical Support?(Required.)
What comments or suggestions can you give us that could help us to improve the quality of the technical support services that we provide to you and your organization?
Please provide us with your contact information. (Optional)
Thank you for your feedback. We value you as a customer and appreciate the time you have taken to complete this survey.

If you have any comments or concerns please contact:

Mark Sanges
Customer Support Manager

msanges@docstar.com