Customer Support Survey

Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Mark Sanges
Customer Support Manager

Question Title

* What was your reason for contacting docSTAR's technical support? If you have a call ticket number please provide it here.

Question Title

* What method did you use to obtain support?

Telephone Request

Online Chat Request

Email Request

Question Title

* Who was the representative that you worked with?

Abraham R.

Belen C.

Emilio P.

Victor R.

Treshawn P.

Jesse M.

Adrian Q.

Aravindharaj T.

Dhruvi P.

Esperanza R.

Rebecca E

Apoorva V.

Question Title

* Overall how satisfied are you with the representative's:

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Ability to provide clear answers to your questions?	Ability to provide clear answers to your questions? Very Satisfied	Ability to provide clear answers to your questions? Satisfied	Ability to provide clear answers to your questions? Dissatisfied	Ability to provide clear answers to your questions? Very Dissatisfied
Product knowledge?	Product knowledge? Very Satisfied	Product knowledge? Satisfied	Product knowledge? Dissatisfied	Product knowledge? Very Dissatisfied
Ability to diagnose your issue?	Ability to diagnose your issue? Very Satisfied	Ability to diagnose your issue? Satisfied	Ability to diagnose your issue? Dissatisfied	Ability to diagnose your issue? Very Dissatisfied
Ability to solve your issue?	Ability to solve your issue? Very Satisfied	Ability to solve your issue? Satisfied	Ability to solve your issue? Dissatisfied	Ability to solve your issue? Very Dissatisfied
Overall handling of your issue?	Overall handling of your issue? Very Satisfied	Overall handling of your issue? Satisfied	Overall handling of your issue? Dissatisfied	Overall handling of your issue? Very Dissatisfied
Commitment to solving your issue?	Commitment to solving your issue? Very Satisfied	Commitment to solving your issue? Satisfied	Commitment to solving your issue? Dissatisfied	Commitment to solving your issue? Very Dissatisfied
Overall quality of problem resolution?	Overall quality of problem resolution? Very Satisfied	Overall quality of problem resolution? Satisfied	Overall quality of problem resolution? Dissatisfied	Overall quality of problem resolution? Very Dissatisfied

Question Title

* How satisfied are you with the time it took to resolve your issue?

Very Satisfied

Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Dissatisfied

Very Dissatisfied

Question Title

* Compared with technical support services that you have received from other companies you work with, how would you rate the quality of docSTAR's Technical Support?

Much Higher Quality

Higher Quality

About the Same

Lower Quality

Much Lower Quality

Question Title

* What comments or suggestions can you give us that could help us to improve the quality of the technical support services that we provide to you and your organization?

Question Title

* Please provide us with your contact information. (Optional)

Organization Name

Your Name

Thank you for your feedback. We value you as a customer and appreciate the time you have taken to complete this survey.

If you have any comments or concerns please contact:

Mark Sanges
Customer Support Manager

msanges@docstar.com