SA Country Fire Service warning survey

Thank you for taking the time to provide your valuable feedback on how you receive and act on SA Country Fire Service (CFS) warnings. Your input will help the CFS improve the effectiveness and delivery of critical information, ensuring the right information reaches you through the most effective channels when it matters most.

2.What is your residential postcode in South Australia?

4.How critical is it for you to receive immediate and actionable warnings during a fire event or other emergency?

Extremely critical – seconds can make a difference

Very important – quick information is essential for safety

Somewhat important – I prefer to receive information quickly

Not very important – I can get information at my own pace

I don't recall receiving CFS warnings

5.How do you currently receive CFS warnings? (Select all that apply)

Alert SA app (I regularly check this for warnings)

CFS website (cfs.sa.gov.au - I check this regularly for updates)

Radio (I tune in for local broadcasts)

Facebook (I follow CFS pages for updates)

Twitter/X (I follow CFS accounts for updates)

Email (I rely on email for warnings)

I don't recall receiving CFS warnings

Other (please specify)

6.Would you prefer to receive warnings for all incidents across South Australia, or would you prefer to use a tool (like the Alert SA app) that allows you to select specific areas of interest (eg. area you live in) for which you want to receive warnings?

I prefer to receive warnings for all incidents in South Australia

I would prefer a tool that allows me to select specific areas for warnings (e.g., Alert SA app)

No strong preference

I don't recall receiving CFS warnings

7.For immediate and critical fire warnings (e.g., during a fast-moving fire), which channel(s) do you find most effective and reliable for receiving timely information? (Select up to three)

Other (please specify)

8.Email subscribers to CFS warnings currently receive warnings for all incidents across South Australia, regardless of where you live. Considering this, how do you feel about the frequency of these email warnings for critical incidents?

I receive too many email warnings for critical incidents because they cover all of SA

I receive a bit too many email warnings, especially considering they cover all of SA

The amount of email warnings are generally right for me, even though they cover all of SA

I don't receive enough email warnings

I don't find email an effective channel for critical warnings, especially given they cover all of SA

9.Considering the availability and effectiveness of other warning channels (such as the Alert SA app, CFS website, and social media) for timely and critical incident information, how important is it for you to receive CFS warnings specifically via email?

It is very important for me to continue receiving email warnings

It is somewhat important for me to continue receiving email warnings

I have no strong preference; other channels are often sufficient

It is not very important, as I prefer to use other, more timely channels (e.g., Alert SA app)

It is not important at all; I would prefer to rely on other channels for warnings

10.If the CFS were to reduce its reliance on email for urgent warnings, what improvements or enhancements to other warning channels (e.g., Alert SA app, website, social media) would be most valuable to you?

11.Are there any other comments or feedback you have regarding CFS warning delivery?