Your feedback is important to us! Please let us know how we can improve your experience by answering a few questions. Your participation is voluntary and your responses will be kept confidential.

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* 1. My service encounter with Customer Support Unit (CSU) was related to: (Check all that apply)

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* 2. How did you communicate with CSU? (Check all that apply)

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* Regarding your service encounter with CSU, using a scale of 1 to 5, please tell us how much you agree or disagree with the following statements:

  5 Strongly Agree 4 Agree 3 Neutral 2 Disagree 1 Strongly Disagree N/A
3. I was satisfied with the assistance/resolution provided to me.
4. I received the resources, services and/or other information I needed.
5. I received assistance in a timely manner.
6. I was treated with respect.
7. I was directed to the right person/agency.
8. I was satisfied with my overall experience.
9. I will most likely contact CSU for assistance in the future.

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* 10. How can we improve?

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* 11. Additional comments or suggestions?

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* 12. If you would like to discuss any comments further, please share your contact information so that we may contact you at a later time.

CSU appreciates your feedback. Thank you!

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